Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Phuong Pham #19591

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Feb 9, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_img_4454.jpegOpen image — 120354023_img_4454.jpeg

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to hoandoan@me.com: Hoan, Thank you for this information. We will store the credit on file. If you would like to use the credit in the future please let us know and we will be happy to assist you. On Wed, May 21, 2025 at

2025-05-22T15:13:18Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: hoandoan@me.com

Subject: Re: Cancellation Request

Hoan, Thank you for this information. We will store the credit on file. If you would like to use the credit in the future please let us know and we will be happy to assist you. On Wed, May 21, 2025 at

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #19591

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    May 21, 2025, 5:13 PM · hoandoan@me.com · 6 messages

    Inbound

    To whom it may concern, I am very dissatisfied with the way your company to treat your customer. I reluctantly to do what you have asked for. Here is the name:

    1. StaffMar 24, 2025, 5:41 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We received a request for an update on your cancellation request. We are currently waiting to receive yo

    2. InboundApr 11, 2025, 10:55 AM · hoandoan@me.com

      Please let me know how much longer will it take for you to finalize my request. Thank you Hoan Doan On Mar 24, 2025, at

    3. StaffMay 21, 2025, 4:11 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Hoan, We have received the denial from American Steel's engineering department. However, the denial was d

  • Cancellation Form

    Feb 9, 2025, 9:00 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 02/09/25 9:00 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffFeb 9, 2025, 9:00 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 02/09/25 9:00 PM Cancellation Policy: The Cancellation Policy i

    2. StaffFeb 9, 2025, 9:00 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 02/09/25 9:00 PM Cancellation Policy: The Cancellation Policy i

  • Re: Your cancellation form

    Feb 5, 2025, 11:42 AM · hoandoan@me.com · 3 messages

    Inbound

    To whom it may concern, I can't complete this form since the denial permit is at your Engineering Department. I would like to ask you sending the permit to

    1. StaffJan 22, 2025, 2:36 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundFeb 5, 2025, 11:42 AM · hoandoan@me.com

      To whom it may concern, I can't complete this form since the denial permit is at your Engineering Department. I woul

    3. StaffFeb 7, 2025, 5:57 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Hoan, You can submit any related documentation to complete the application for review. On Wed, Feb 5, 202

  • Your cancellation form

    Jan 22, 2025, 2:34 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Your cancellation form

    Nov 12, 2024, 10:18 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Your cancellation form

    Sep 10, 2024, 12:00 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
19591
Name
Phuong Pham
Phone
(517) 784-2107
Email
hoandoan@me.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
02/09/25 9:00 PM · form Feb 09, 2025 07:51 PM
Doc names
uc, 120354023_uc.bin, 120354023_img_4454.jpeg
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #19591

Local files are served from data/formstack-docs/19591/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 194ed966158542cd). Submitted 02/09/25 9:00 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_img_4454.jpeg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_img_4454.jpeg. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-02-09T21:00:36-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_img_4454.jpeg)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_img_4454.jpeg

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Phuong Pham,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602