Karen Peterson #19396

FORMSTACKDocs uploadedOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

May 29, 2024

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open PDF — 120354023_Permit rejection.pdf

What we decided

HISTORY · never an input to decide()

Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #19396

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Cancellation follow-up
Jun 11, 2024, 1:40 PM · bigelowincgc@gmail.com · 5 messages
Inbound
Actually if you can install in Wy, we will keep deposit on file and come back when we are ready to plan for that project. I would just need documentation of dep
1. InboundJun 11, 2024, 10:36 AM · bigelowincgc@gmail.com
  Please don't make this get ugly. I'd appreciate an update on my refund. Thank you in advance. Karen Miller
2. StaffJun 11, 2024, 12:36 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Karen, We have reviewed your cancellation request. Unfortunately, with the documentation provided we can
3. InboundJun 11, 2024, 1:34 PM · bigelowincgc@gmail.com
  I'd really appreciate it if you would just refund the money or have your company, or the company doing the install d
Re: Your cancellation form
Jun 6, 2024, 8:07 PM · bigelowincgc@gmail.com · 3 messages
Inbound
Can you please tell me the status of my refund and when I will be receiving it? Thank you in advance - Karen Miller On Wed, May 29, 2024 at 11:59 AM Bigelow Inc
1. StaffMay 28, 2024, 4:26 PM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundMay 29, 2024, 2:59 PM · bigelowincgc@gmail.com
  I just submitted it. On Tue, May 28, 2024 at 1:26 PM Cancellations Department <cancellations@bigbuildingsdirect.com&g
3. InboundJun 6, 2024, 8:07 PM · bigelowincgc@gmail.com
  Can you please tell me the status of my refund and when I will be receiving it? Thank you in advance - Karen Miller On W
Cancellation Form
May 29, 2024, 2:59 PM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 05/29/24 2:59 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffMay 29, 2024, 2:59 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 05/29/24 2:59 PM Cancellation Policy: The Cancellation Policy i
2. StaffMay 29, 2024, 2:59 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 05/29/24 2:59 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 19396
Name: Karen Peterson
Phone: (609) 675-4969
Email: bigelowincgc@gmail.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 05/29/24 2:59 PM · form May 29, 2024 11:52 AM
Doc names: uc, 120354023_uc.bin, 120354023_Permit rejection.pdf
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1m4o1kfoFELR4XMfMSbhpZKXRbaxmUj3H&export=download&display=/120354023_Permitrejection.pdf_120354023_Permitrejection.pdfTEST MODE

Attachments

0 local · 1 Drive link-only · order #19396

Local files are served from data/formstack-docs/19396/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 18fc5b8c1c1c4750). Submitted 05/29/24 2:59 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_Permit rejection.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_Permit rejection.pdf. A filename is not a denial.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-05-29T14:59:22-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, 120354023_Permit rejection.pdf)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120354023_Permit rejection.pdf
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Karen Peterson,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602