Ralph Padilla #19187

FORMSTACKNeeds reviewOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jul 23, 2024

Formstack submitted (America/New_York)

Reason for cancel

Other

Manufacturer increased price over original amount initially agreed upon. Building not allowed in area without permitting, I would like to be refunded my deposit. Please and thanks!

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Need documents

70% medium

Permit denial alleged but no government-signed letter / building-dept email

A plot plan or customer narrative is not enough. Need a denial signed by a state/local/federal official, or a forwarded email from the building department. Do not refund yet.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #19187

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

(no subject)
Jul 23, 2024, 8:53 PM · unknown sender · 4 messages
Inbound
Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitted at 07/23/24 8:53 PM ------------------
1. InboundJul 23, 2024, 1:22 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
2. InboundJul 23, 2024, 1:22 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
3. InboundJul 23, 2024, 8:53 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
Your cancellation form
Jul 22, 2024, 2:44 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel
Your cancellation form
Jun 24, 2024, 12:50 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 19187
Name: Ralph Padilla
Phone: (505) 321-5788
Email: rjpad86@hotmail.com
Reason (dropdown): Other
Reason (free text): Manufacturer increased price over original amount initially agreed upon. Building not allowed in area without permitting, I would like to be refunded my deposit. Please and thanks!
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 07/23/24 1:22 PM · form Jul 23, 2024 11:17 AM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #19187

Local files are served from data/formstack-docs/19187/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 190e09d5e7e0150a). Submitted 07/23/24 1:22 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Manufacturer increased price over original amount initially agreed upon. Building not allowed in area without permitting, I would like to be refunded my deposit. Please and thanks!

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-07-23T13:22:03-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: Yes
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Ralph Padilla,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602