Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

David Anthony Jackson #19015

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 14, 2024

Formstack submitted (America/New_York)

Reason for cancel

Other

The building is not approved for occupancy. Therefore, permit approval denied.

Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120399912_christian_fountain_baptist_church_david_jackson.pdf

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to jack5da@yahoo.com: Good afternoon, We can assist with processing your cancellation. The deposit would not be eligible for a refund as it is out side of our cancellation policy listed on the last page of your signed

2024-08-15T20:23:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: jack5da@yahoo.com

Subject: Re: Cancel Order 19015

Good afternoon, We can assist with processing your cancellation. The deposit would not be eligible for a refund as it is out side of our cancellation policy listed on the last page of your signed

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

91% high

Habitable structures do not qualify for a permit-denial refund → credit on file

Habitable / occupancy structures do not qualify for a permit-denial refund. After the 72-hour window, the outcome is credit on file toward a future building of the same or higher value (historically 2 years) — same as other outside-policy cancels. There is no separate no-refund bucket.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under habitable_credit_on_file.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #19015

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancel Order 19015

    Aug 14, 2024, 6:48 PM · jack5da@yahoo.com · 2 messages

    Inbound

    To whom it may concern, cancel order number 19015 and we are requesting a refund. This building cannot be used for human occupancy, and we are not in the market

    1. InboundAug 14, 2024, 6:48 PM · jack5da@yahoo.com

      To whom it may concern, cancel order number 19015 and we are requesting a refund. This building cannot be used for human

    2. StaffAug 15, 2024, 4:23 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We can assist with processing your cancellation. The deposit would not be eligible for a refund as it is

  • Cancellation Form

    Aug 14, 2024, 5:54 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 08/14/24 5:54 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffAug 14, 2024, 2:52 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/14/24 2:52 PM Cancellation Policy: The Cancellation Policy i

    2. StaffAug 14, 2024, 2:52 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/14/24 2:52 PM Cancellation Policy: The Cancellation Policy i

    3. StaffAug 14, 2024, 5:54 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/14/24 5:54 PM Cancellation Policy: The Cancellation Policy i

  • Re: Your cancellation form

    Mar 15, 2024, 6:18 PM · jack5da@yahoo.com · 2 messages

    Inbound

    Good afternoon, I, David Anthony Jackson, as Treasurer for Christian Fountain Baptist Church. I cannot cancel, what the Church Board has agreed upon. Therefore,

    1. StaffMar 15, 2024, 3:24 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundMar 15, 2024, 6:18 PM · jack5da@yahoo.com

      Good afternoon, I, David Anthony Jackson, as Treasurer for Christian Fountain Baptist Church. I cannot cancel, what the

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
19015
Name
David Anthony Jackson
Phone
(706) 421-7636
Email
jack5da@yahoo.com
Reason (dropdown)
Other
Reason (free text)
The building is not approved for occupancy. Therefore, permit approval denied.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
08/14/24 5:54 PM · form Aug 14, 2024 05:34 PM
Doc names
uc, 120399912_uc.bin, 120399912_christian_fountain_baptist_church_david_jackson.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #19015

Local files are served from data/formstack-docs/19015/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 191523bb42e02384). Submitted 08/14/24 5:54 PM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: uc, 120399912_uc.bin, 120399912_christian_fountain_baptist_church_david_jackson.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, 120399912_christian_fountain_baptist_church_david_jackson.pdf. A filename is not a denial. The building is not approved for occupancy. Therefore, permit approval denied.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-08-14T17:54:12-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
Yes
Wants refund
No
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120399912_uc.bin, 120399912_christian_fountain_baptist_church_david_jackson.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_christian_fountain_baptist_church_david_jackson.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello David Anthony Jackson,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602