James Neel #18859

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jan 11, 2024

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open image — 120354023_IMG_9732.png

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to jamesneel52@yahoo.com: Good afternoon, We are working to process your cancellation and refund. You should receive your refund within 7-14 business days depending on your bank. If you have any questions please let us know. On

2024-01-26T22:44:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: jamesneel52@yahoo.com

Subject: Re: Update

Good afternoon, We are working to process your cancellation and refund. You should receive your refund within 7-14 business days depending on your bank. If you have any questions please let us know. On

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #18859

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Refund
Feb 14, 2024, 5:16 PM · jamesneel52@yahoo.com · 3 messages
Inbound
Yes I see it's pending. Thank you Sent from Yahoo Mail for iPhone On Wednesday, February 14, 2024, 3:08 PM, Cancellations Department <cancellations@bigbuildings
1. InboundFeb 13, 2024, 12:55 PM · jamesneel52@yahoo.com
  It's been 14 days since you all processed my refund and I still haven't received it. Did something not get processed rig
2. StaffFeb 14, 2024, 4:08 PM · cancellations@bigbuildingsdirect.com
  Good afternoon James, I have spoken with our order processor and there was an issue with our card processing. This issue
3. InboundFeb 14, 2024, 5:16 PM · jamesneel52@yahoo.com
  Yes I see it's pending. Thank you Sent from Yahoo Mail for iPhone On Wednesday, February 14, 2024, 3:08 PM, Cancellation
Re: Cancellation Status
Jan 30, 2024, 4:43 PM · jamesneel52@yahoo.com · 2 messages
Inbound
Thank you very much. Sent from Yahoo Mail for iPhone On Tuesday, January 30, 2024, 3:42 PM, Cancellations Department <cancellations@bigbuildingsdirect.com&gt
1. StaffJan 30, 2024, 4:42 PM · cancellations@bigbuildingsdirect.com
  Good afternoon James, We are reaching out to you to inform you that we have processed your cancellation. You should rece
2. InboundJan 30, 2024, 4:43 PM · jamesneel52@yahoo.com
  Thank you very much. Sent from Yahoo Mail for iPhone On Tuesday, January 30, 2024, 3:42 PM, Cancellations Department &lt
Update
Jan 24, 2024, 11:51 AM · jamesneel52@yahoo.com · 2 messages
Inbound
Is there any update on receiving the refund for my down payment? Sent from Yahoo Mail for iPhone
1. InboundJan 24, 2024, 11:51 AM · jamesneel52@yahoo.com
  Is there any update on receiving the refund for my down payment? Sent from Yahoo Mail for iPhone
2. StaffJan 26, 2024, 5:44 PM · cancellations@bigbuildingsdirect.com
  Good afternoon, We are working to process your cancellation and refund. You should receive your refund within 7-14 busin
Order 18859
Jan 16, 2024, 4:42 PM · jamesneel52@yahoo.com · 2 messages
Inbound
Is there any update on a refund for this order? Sent from Yahoo Mail for iPhone
1. InboundJan 16, 2024, 4:42 PM · jamesneel52@yahoo.com
  Is there any update on a refund for this order? Sent from Yahoo Mail for iPhone
2. StaffJan 16, 2024, 5:47 PM · cancellations@bigbuildingsdirect.com
  Good afternoon James, We have received your cancellation request and it is currently being reviewed. Once our team has c
Cancellation Form
Jan 11, 2024, 3:50 PM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 01/11/24 3:50 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffJan 11, 2024, 3:50 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 01/11/24 3:50 PM Cancellation Policy: The Cancellation Policy i
2. StaffJan 11, 2024, 3:50 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 01/11/24 3:50 PM Cancellation Policy: The Cancellation Policy i
Your cancellation form
Jan 11, 2024, 12:16 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 18859
Name: James Neel
Phone: (270) 314-3242
Email: jamesneel52@yahoo.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 01/11/24 3:50 PM · form Jan 11, 2024 02:48 PM
Doc names: uc, 120354023_uc.bin, 120354023_IMG_9732.png
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1LZIWLLTUMy3QVStFDxqtGDg85mV01jLH&export=download&display=/120354023_IMG_9732.png_120354023_IMG_9732.pngTEST MODE

Attachments

0 local · 1 Drive link-only · order #18859

Local files are served from data/formstack-docs/18859/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 18cfa4a08e64e391). Submitted 01/11/24 3:50 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_IMG_9732.png. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_IMG_9732.png. A filename is not a denial.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-01-11T15:50:00-05:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, 120354023_IMG_9732.png)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120354023_IMG_9732.png
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello James Neel,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602