Betsy Hibbitts #18684

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jan 10, 2024

Formstack submitted (America/New_York)

Reason for cancel

Other

Major bill came up I just can't afford it

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· 90_day_cancellation_policy

Sent credit-on-file letter. Sent mail to gemtech424@gmail.com: Good morning Betsy, As we have previously discussed, this cancellation is not eligible for a refund because it is outside of our 90 day cancellation policy. I understand that you do not intend to

2025-07-22T15:14:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: gemtech424@gmail.com

Subject: Re: Cancellation Request

Good morning Betsy, As we have previously discussed, this cancellation is not eligible for a refund because it is outside of our 90 day cancellation policy. I understand that you do not intend to

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #18684

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

(no subject)
Jul 28, 2026, 2:18 PM · gemtech424@gmail.com
Inbound
Re: Cancellation Request
Jul 22, 2025, 11:21 AM · gemtech424@gmail.com · 6 messages
Inbound
I'm a women in my sixties I'm on social security I need my money On Tue, Jul 22, 2025, 10:18 AM Betsy Hibbits <gemtech424@gmail.com> wrote: I've been trying to
1. StaffJul 21, 2025, 5:58 PM · cancellations@bigbuildingsdirect.com
  Good afternoon, Our building success team informed us that you have requested an update on your cancellation. Your build
2. InboundJul 22, 2025, 4:43 AM · gemtech424@gmail.com
  Yes, please cancel. I want my deposit back I won't ever be using it for any build On Mon, Jul 21, 2025, 4:58 PM Cancella
3. StaffJul 22, 2025, 11:14 AM · cancellations@bigbuildingsdirect.com
  Good morning Betsy, As we have previously discussed, this cancellation is not eligible for a refund because it is outsid
Re:
Jul 21, 2024, 9:18 AM · gemtech424@gmail.com · 5 messages
Inbound
Yes, please cancel.but I need my 4thousand dollars back On Mon, Jul 15, 2024, 4:30 PM Cancellations Department <cancellations@bigbuildingsdirect.com> wrot
1. InboundJul 13, 2024, 2:17 PM · gemtech424@gmail.com
  I want my deposit of four thousand dollars back for a building that never was built and won't be able to build .I&#3
2. StaffJul 15, 2024, 5:29 PM · cancellations@bigbuildingsdirect.com
  Besty, We can assist with processing your cancellation but the deposit is not eligible for a refund as it is outside of
3. InboundJul 21, 2024, 9:18 AM · gemtech424@gmail.com
  Yes, please cancel.but I need my 4thousand dollars back On Mon, Jul 15, 2024, 4:30 PM Cancellations Department <cance
(no subject)
Feb 13, 2024, 9:55 AM · gemtech424@gmail.com · 2 messages
Inbound
The deposit I gave for building it ended up we could not afford it we need our deposit back of 4 thousand dollars please call me 8506938111
1. InboundFeb 13, 2024, 9:55 AM · gemtech424@gmail.com
  The deposit I gave for building it ended up we could not afford it we need our deposit back of 4 thousand dollars please
2. StaffFeb 13, 2024, 5:29 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Betsy, Unfortunately your reason for cancellation is outside of our cancellation policy. As stated on you
Cancellation Status
Jan 30, 2024, 4:42 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Good afternoon Betsy, We are reaching out to you to inform you that we have processed your cancellation. Your deposit is eligible as a credit on file. The credi
Cancellation Form
Jan 10, 2024, 1:07 PM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 01/10/24 1:07 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffJan 10, 2024, 1:07 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 01/10/24 1:07 PM Cancellation Policy: The Cancellation Policy i
2. StaffJan 10, 2024, 1:07 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 01/10/24 1:07 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 18684
Name: Betsy Hibbitts
Phone: (850) 693-8111
Email: gemtech424@gmail.com
Reason (dropdown): Other
Reason (free text): Major bill came up I just can't afford it
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 01/10/24 1:07 PM · form Jan 10, 2024 12:02 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #18684

Local files are served from data/formstack-docs/18684/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 18cf48e7fe230eb7). Submitted 01/10/24 1:07 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Major bill came up I just can't afford it

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-01-10T13:07:06-05:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Betsy Hibbitts,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602