Kevin Bird #18491

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 11, 2024

Formstack submitted (America/New_York)

Reason for cancel

Other

I need a variance with neighborhood approval, and my neighbors are fighting it

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to buffalohut2@yahoo.com: Good afternoon Kevin, We have reviewed your cancellation request. Due to the amount of time that your project was on order it is not eligible for a refund. Per our cancellation policy, after 90 days

2024-04-04T20:33:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: buffalohut2@yahoo.com

Subject: Cancellation Status

Good afternoon Kevin, We have reviewed your cancellation request. Due to the amount of time that your project was on order it is not eligible for a refund. Per our cancellation policy, after 90 days

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #18491

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Cancellation Status
Apr 4, 2024, 4:33 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Good afternoon Kevin, We have reviewed your cancellation request. Due to the amount of time that your project was on order it is not eligible for a refund. Per
(no subject)
Mar 11, 2024, 6:17 PM · unknown sender · 12 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitted at 03/11/24 6:17 PM ------------------
1. StaffMar 11, 2024, 12:27 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
2. StaffMar 11, 2024, 12:27 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
3. StaffMar 11, 2024, 12:38 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
Re: Your cancellation form
Mar 11, 2024, 12:35 PM · buffalohut2@yahoo.com · 3 messages
Inbound
Where do I find my order number? Sent from Yahoo Mail for iPhone On Monday, March 11, 2024, 11:34 AM, Cancellations Department <cancellations@bigbuildingsdir
1. StaffMar 11, 2024, 11:34 AM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundMar 11, 2024, 12:35 PM · buffalohut2@yahoo.com
  Where do I find my order number? Sent from Yahoo Mail for iPhone On Monday, March 11, 2024, 11:34 AM, Cancellations Depa
3. StaffMar 11, 2024, 2:51 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Kevin, Your order number is 18491. On Mon, Mar 11, 2024 at 12:35 PM Kevin Bird <buffalohut2@yahoo.com&

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 18491
Name: Kevin Bird
Phone: (609) 892-9610
Email: buffalohut2@yahoo.com
Reason (dropdown): Other
Reason (free text): I need a variance with neighborhood approval, and my neighbors are fighting it
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 03/11/24 2:33 PM · form Mar 11, 2024 11:40 AM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #18491

Local files are served from data/formstack-docs/18491/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 18e2e571740cdf42). Submitted 03/11/24 2:33 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: I need a variance with neighborhood approval, and my neighbors are fighting it

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-03-11T14:33:31-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Kevin Bird,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602