Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Pam Kenison #18028

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Nov 13, 2023

Formstack submitted (America/New_York)

Reason for cancel

Other

building department is requiring a fire sprinkler system cost is way to high

Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes
120399912_98119EF5-2DC5-42F1-9454-ABE03616A31E.jpegOpen image — 120399912_98119EF5-2DC5-42F1-9454-ABE03616A31E.jpeg

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to craigkenison@gmail.com: Good afternoon Craig, We have finalized the cancellation and approved the credit on file. I will notify our revision department and they will contact you within 48 hours to help with getting a carport

2023-12-04T19:03:59Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: craigkenison@gmail.com

Subject: Re: Your cancellation form

Good afternoon Craig, We have finalized the cancellation and approved the credit on file. I will notify our revision department and they will contact you within 48 hours to help with getting a carport

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #18028

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Dec 4, 2023, 1:58 PM · craigkenison@gmail.com · 3 messages

    Inbound

    I was wondering if there is any movement on this... We would like to move the money to a carport On Thu, Nov 2, 2023 at 8:38 AM Cancellations Department <can

    1. StaffNov 2, 2023, 11:38 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundDec 4, 2023, 1:58 PM · craigkenison@gmail.com

      I was wondering if there is any movement on this... We would like to move the money to a carport On Thu, Nov 2, 2023 at

    3. StaffDec 4, 2023, 2:03 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Craig, We have finalized the cancellation and approved the credit on file. I will notify our revision dep

  • (no subject)

    Nov 13, 2023, 2:59 PM · unknown sender · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitted at 11/13/23 2:59 PM ------------------

    1. StaffNov 13, 2023, 1:36 PM ·

      Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte

    2. StaffNov 13, 2023, 1:36 PM ·

      Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte

    3. StaffNov 13, 2023, 2:59 PM ·

      Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
18028
Name
pam kenison
Phone
(530) 320-1396
Email
craigkenison@gmail.com
Reason (dropdown)
Other
Reason (free text)
building department is requiring a fire sprinkler system cost is way to high
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
11/13/23 1:36 PM · form Nov 13, 2023 10:29 AM
Doc names
uc, 120399912_uc.bin, 120399912_98119EF5-2DC5-42F1-9454-ABE03616A31E.jpeg
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #18028

Local files are served from data/formstack-docs/18028/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 18bc9f8f911c2345). Submitted 11/13/23 1:36 PM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: uc, 120399912_uc.bin, 120399912_98119EF5-2DC5-42F1-9454-ABE03616A31E.jpeg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, 120399912_98119EF5-2DC5-42F1-9454-ABE03616A31E.jpeg. A filename is not a denial. building department is requiring a fire sprinkler system cost is way to high

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2023-11-13T13:36:54-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120399912_uc.bin, 120399912_98119EF5-2DC5-42F1-9454-ABE03616A31E.jpeg)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_98119EF5-2DC5-42F1-9454-ABE03616A31E.jpeg

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Pam Kenison,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602