Ben Hill #17432

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Nov 26, 2023

Formstack submitted (America/New_York)

Reason for cancel

Other

requesting a full refund due to false sale of propertyv im not looking for credit on file as i check the box i do not understand

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to benjaminthill1981@gmail.com: Good afternoon Ben, We have already informed you that your request was outside of our cancellation policy and the deposit is not eligible for a refund. We do not have the ability to offer a refund for

2025-01-03T22:43:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: benjaminthill1981@gmail.com

Subject: Re: Refund

Good afternoon Ben, We have already informed you that your request was outside of our cancellation policy and the deposit is not eligible for a refund. We do not have the ability to offer a refund for

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #17432

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Refund
Jan 5, 2025, 6:19 PM · benjaminthill1981@gmail.com · 5 messages
Inbound
Please send me any and all forms you feel are prudent to your decision unfortunately I need to have my lawyer review them and get in contact with you. Cordially
1. InboundJan 3, 2025, 5:47 AM · benjaminthill1981@gmail.com
  Hello I have asked multiple times trying to get a refund for a building I was never able to build can anyone please assi
2. StaffJan 3, 2025, 5:43 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Ben, We have already informed you that your request was outside of our cancellation policy and the deposi
3. InboundJan 3, 2025, 6:28 PM · benjaminthill1981@gmail.com
  I don't understand why, you haven't provided any product or services for what was paid. You are literally stealing money
Canceled procedures
Oct 29, 2024, 1:03 PM · benjaminthill1981@gmail.com · 2 messages
Inbound
I am looking to see the process of a refund. I unfortunately can not move forward with this build. I truly apologize however You are out no cost I don't und
1. InboundOct 29, 2024, 1:03 PM · benjaminthill1981@gmail.com
  I am looking to see the process of a refund. I unfortunately can not move forward with this build. I truly apologize how
2. StaffOct 29, 2024, 5:57 PM · cancellations@bigbuildingsdirect.com
  Ben, Your cancellation was outside of our cancellation policy that is listed on your signed project order form. Unfortun
Re: Ben hills refund
Jan 5, 2024, 8:49 AM · benjaminthill1981@gmail.com · 3 messages
Inbound
Sounds perfect, what a scam you have going. Can't wait to do more business with you as it clearly shows your ethics. Guess we will talk within two years so
1. InboundJan 4, 2024, 9:00 AM · benjaminthill1981@gmail.com
  To whom it may concern I reached out several months ago looking to get a refund, I went three all steps asked of me and
2. StaffJan 4, 2024, 4:53 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Ben, Thank you for your patience as we worked to catch up from our holiday closure. We have reviewed your
3. InboundJan 5, 2024, 8:49 AM · benjaminthill1981@gmail.com
  Sounds perfect, what a scam you have going. Can't wait to do more business with you as it clearly shows your ethics.
Cancellation Form
Nov 26, 2023, 4:13 PM · noreply@formstack.com · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 11/26/23 4:13 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffNov 26, 2023, 4:05 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 11/26/23 4:05 PM Cancellation Policy: The Cancellation Policy i
2. StaffNov 26, 2023, 4:05 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 11/26/23 4:05 PM Cancellation Policy: The Cancellation Policy i
3. StaffNov 26, 2023, 4:13 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 11/26/23 4:13 PM Cancellation Policy: The Cancellation Policy i
Your cancellation form
Nov 6, 2023, 3:07 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 17432
Name: Ben Hill
Phone: (708) 372-3519
Email: benjaminthill1981@gmail.com
Reason (dropdown): Other
Reason (free text): requesting a full refund due to false sale of propertyv im not looking for credit on file as i check the box i do not understand
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 11/26/23 4:13 PM · form Nov 26, 2023 03:10 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #17432

Local files are served from data/formstack-docs/17432/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 18c0d736ab9be82f). Submitted 11/26/23 4:13 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: requesting a full refund due to false sale of propertyv im not looking for credit on file as i check the box i do not understand

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2023-11-26T16:13:40-05:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Ben Hill,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602