Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Jacob Van Hees #17417

FORMSTACKDocs uploadedOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jun 16, 2023

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120354023_Denial for a detached garage permit for 521 Caroline St Janesville.pdf

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #17417

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Jul 7, 2023, 9:24 AM · vanheesjr17@gmail.com · 5 messages

    Inbound

    Hello I was just wanting to see if there was anything else needed form me for my cancelation as I have not heard back still. Thank you. On Sat, Jul 1, 2023, 10:

    1. StaffJun 16, 2023, 10:32 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundJun 18, 2023, 10:15 AM · vanheesjr17@gmail.com

      My form should have been submitted. I haven't received a reply email stating you received it yet. I just want to make su

    3. StaffJun 19, 2023, 1:51 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Jacob, We have received your cancellation request and will work to process it. Thank you. On Sun, Jun 18,

  • Cancellation Form

    Jun 16, 2023, 2:29 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 06/16/23 2:29 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffJun 16, 2023, 2:29 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 06/16/23 2:29 PM Cancellation Policy: The Cancellation Policy i

    2. StaffJun 16, 2023, 2:29 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 06/16/23 2:29 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
17417
Name
Jacob Van Hees
Phone
(608) 449-1530
Email
vanheesjr17@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
06/16/23 2:29 PM · form Jun 16, 2023 01:27 PM
Doc names
uc, 120354023_uc.bin, 120354023_Denial for a detached garage permit for 521 Caroline St Janesville.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #17417

Local files are served from data/formstack-docs/17417/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 188c5780df4a100b). Submitted 06/16/23 2:29 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_Denial for a detached garage permit for 521 Caroline St Janesville.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_Denial for a detached garage permit for 521 Caroline St Janesville.pdf. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2023-06-16T14:29:13-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_Denial for a detached garage permit for 521 Caroline St Janesville.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_Denial for a detached garage permit for 521 Caroline St Janesville.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Jacob Van Hees,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602