Jeffery Campbell #17410

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Nov 15, 2023

Formstack submitted (America/New_York)

Reason for cancel

Other

Death of mother which I was doing the project for and need a refund to pay for her funeral. No longer doing the project until an unprotected date.

Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes

Open image — 120399912_IMG_3904.png

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to jeffleecampbell@gmail.com: Good afternoon, We are reaching out to you in regards to the credit on file. Your credit is valid until 01/16/2027. If you need additional time past this please reach out to us and we can go over the

2024-05-17T16:06:42Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: jeffleecampbell@gmail.com

Subject: Credit on File

Good afternoon, We are reaching out to you in regards to the credit on file. Your credit is valid until 01/16/2027. If you need additional time past this please reach out to us and we can go over the

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #17410

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Credit on File
May 17, 2024, 5:42 PM · jeffleecampbell@gmail.com · 3 messages
Inbound
Thanks :-) I appreciate that. That will give me time to get a project started since I never got complete the previous job because the passing of my mother. Sent
1. StaffMay 17, 2024, 12:06 PM · cancellations@bigbuildingsdirect.com
  Good afternoon, We are reaching out to you in regards to the credit on file. Your credit is valid until 01/16/2027. If y
2. StaffMay 17, 2024, 12:06 PM · cancellations@bigbuildingsdirect.com
  Good afternoon, We are reaching out to you in regards to the credit on file. Your credit is valid until 01/16/2027. If y
3. InboundMay 17, 2024, 5:42 PM · jeffleecampbell@gmail.com
  Thanks :-) I appreciate that. That will give me time to get a project started since I never got complete the previous jo
Re: Project for Jeff campbell, 17410
Jan 17, 2024, 10:36 AM · jeffleecampbell@gmail.com · 5 messages
Inbound
I meant to say I haven't applied for a permit yet, but if it gets denied by contract, you gotta get my money back. But my mom dies and the project no longer
1. InboundJan 16, 2024, 11:33 AM · jeffleecampbell@gmail.com
  Hello, I'm emailing you to request a refund of my deposit. I know what the contract said but I was hoping you could
2. StaffJan 16, 2024, 5:53 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Jeff, Unfortunately due to the amount of time that the project was on order we are unable to offer a refu
3. InboundJan 16, 2024, 6:22 PM · jeffleecampbell@gmail.com
  OK because the sales person Rich said that it was only one year. Also, I have an applied for an permit yet, but you will
(no subject)
Nov 15, 2023, 5:59 PM · unknown sender · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitted at 11/15/23 5:58 PM ------------------
1. StaffNov 15, 2023, 1:23 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
2. StaffNov 15, 2023, 1:23 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
3. StaffNov 15, 2023, 5:59 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
Your cancellation form
Nov 15, 2023, 12:56 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 17410
Name: Jeffery Campbell
Phone: (734) 635-9167
Email: jeffleecampbell@gmail.com
Reason (dropdown): Other
Reason (free text): Death of mother which I was doing the project for and need a refund to pay for her funeral. No longer doing the project until an unprotected date.
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 11/15/23 1:23 PM · form Nov 15, 2023 01:20 PM
Doc names: uc, 120399912_uc.bin, 120399912_IMG_3904.png
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1LesB7rqRJE3Z4tirN9st9r8iYxJ6ZKTv&export=download&display=/120399912_IMG_3904.png_120399912_IMG_3904.pngTEST MODE

Attachments

0 local · 1 Drive link-only · order #17410

Local files are served from data/formstack-docs/17410/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 18bd43931cbcb86b). Submitted 11/15/23 1:23 PM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: uc, 120399912_uc.bin, 120399912_IMG_3904.png. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, 120399912_IMG_3904.png. A filename is not a denial. Death of mother which I was doing the project for and need a refund to pay for her funeral. No longer doing the project until an unprotected date.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2023-11-15T13:23:12-05:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: No
Permit file uploaded: Yes (uc, 120399912_uc.bin, 120399912_IMG_3904.png)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120399912_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120399912_IMG_3904.png
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Jeffery Campbell,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602