James Doukas Sr. #17229

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jul 20, 2023

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open PDF — 120354023_doukas.pdf

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to jamesdoukas2000@gmail.com: Good afternoon James, Your cancellation has been approved and refund is being processed. You should receive the refund within 5-7 business days depending on your bank. On Wed, Sep 6, 2023 at 7:14 PM

2023-09-15T21:44:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: jamesdoukas2000@gmail.com

Subject: Re: refund update

Good afternoon James, Your cancellation has been approved and refund is being processed. You should receive the refund within 5-7 business days depending on your bank. On Wed, Sep 6, 2023 at 7:14 PM

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #17229

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: refund update
Sep 6, 2023, 7:14 PM · jamesdoukas2000@gmail.com · 4 messages
Inbound
Thank you, I don't understand the if nothing else can be done part since Nick Brunsman said if I can't get a permit I will be refunded but ok finish process and
1. InboundSep 6, 2023, 2:09 PM · jamesdoukas2000@gmail.com
  Waiting patiently. when will I be receiving my refund, I have resent the appropriate doc's but haven't heard back.
2. StaffSep 6, 2023, 4:45 PM · cancellations@bigbuildingsdirect.com
  Good afternoon James, Thank you for your patience as we work to review your forms and double check that nothing can be d
3. InboundSep 6, 2023, 7:14 PM · jamesdoukas2000@gmail.com
  Thank you, I don't understand the if nothing else can be done part since Nick Brunsman said if I can't get a permit I wi
Re: Cancellation Request - Update
Aug 15, 2023, 12:25 PM · jamesdoukas2000@gmail.com · 5 messages
Inbound
I just applied for a permit, knowing it will be denied and showing proof of denial, which may take a week but I'll keep you posted, thanks. Sent from my iPh
1. StaffAug 8, 2023, 4:39 PM · cancellations@bigbuildingsdirect.com
  Good afternoon James, We are reaching out to you in regards to your cancellation request. We have received your request
2. InboundAug 8, 2023, 5:59 PM · jamesdoukas2000@gmail.com
  Marion county doesn't do denial letters but instead gave me those documents, so That's the way it is, I have no
3. StaffAug 10, 2023, 5:05 PM · cancellations@bigbuildingsdirect.com
  James, We will need more information in regards to the reason for the denial. The documents attached to your cancellatio
Cancellation Form
Jul 20, 2023, 2:00 PM · noreply@formstack.com · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 07/20/23 2:00 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffJul 20, 2023, 11:06 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 07/20/23 11:06 AM Cancellation Policy: The Cancellation Policy
2. StaffJul 20, 2023, 11:06 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 07/20/23 11:06 AM Cancellation Policy: The Cancellation Policy
3. StaffJul 20, 2023, 2:00 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 07/20/23 2:00 PM Cancellation Policy: The Cancellation Policy i
Re: Your cancellation form
Jun 20, 2023, 8:15 PM · jamesdoukas2000@gmail.com · 2 messages
Inbound
Thank you, will do. On Tue, Jun 20, 2023 at 12:00 PM Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Hello, We are sending over a l
1. StaffJun 20, 2023, 11:59 AM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundJun 20, 2023, 8:15 PM · jamesdoukas2000@gmail.com
  Thank you, will do. On Tue, Jun 20, 2023 at 12:00 PM Cancellations Department <cancellations@bigbuildingsdirect.com&g

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 17229
Name: James Doukas Sr.
Phone: (240) 587-8192
Email: jamesdoukas2000@gmail.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 07/20/23 2:00 PM · form Jul 20, 2023 01:57 PM
Doc names: uc, 120354023_uc.bin, 120354023_doukas.pdf
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1cOgie_mALuXAm78ce7Mf7ABin4sa1cy8&export=download&display=/120354023_doukas.pdf_120354023_doukas.pdfTEST MODE
120354023_uc.bin — https://drive.google.com/a/bigbuildingsdirect.com/uc?idOgie_mALuXAm78ce7Mf7ABin4sa1cy8&export=download&display=/120354023_doukas.pdf_120354023_doukas.pdfTEST MODE

Attachments

0 local · 2 Drive link-only · order #17229

Local files are served from data/formstack-docs/17229/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only
120354023_uc.binTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 18973d6f4f667d12). Submitted 07/20/23 2:00 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_doukas.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_doukas.pdf. A filename is not a denial.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2023-07-20T14:00:44-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, 120354023_doukas.pdf)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120354023_doukas.pdf
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello James Doukas Sr.,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602