Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Travis Thompson #16795

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Oct 22, 2023

Formstack submitted (America/New_York)

Reason for cancel

Other

special structural inspections were required by yavapai county in arizona on the hardware for the building that i could not get.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #16795

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation Update

    Oct 26, 2023, 5:53 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Good afternoon Travis, We are reaching out to you to provide an update on your cancellation request. We have completed our review and can assist with processing

  • Cancellation Form

    Oct 22, 2023, 3:30 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 10/22/23 3:30 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffOct 22, 2023, 3:30 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/22/23 3:30 PM Cancellation Policy: The Cancellation Policy i

    2. StaffOct 22, 2023, 3:30 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/22/23 3:30 PM Cancellation Policy: The Cancellation Policy i

  • Re: Travis Thompson

    Oct 18, 2023, 5:59 PM · hercfe9@gmail.com · 4 messages

    Inbound

    Thank you for getting back to me. That sounds fair. I appreciate you working with me on this. After the county said the engineered plans were not good enough an

    1. InboundOct 18, 2023, 12:38 PM · hercfe9@gmail.com

      I my building plans have had to change due to the permit process here in Arizona. I originally ordered a 30'x60'

    2. StaffOct 18, 2023, 5:33 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Travis, Due to the amount of time that your building has been on order to proceed with downsizing the str

    3. InboundOct 18, 2023, 5:59 PM · hercfe9@gmail.com

      Thank you for getting back to me. That sounds fair. I appreciate you working with me on this. After the county said the

  • Your cancellation form

    Oct 18, 2023, 12:30 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
16795
Name
Travis Thompson
Phone
(805) 256-5855
Email
hercfe9@gmail.com
Reason (dropdown)
Other
Reason (free text)
special structural inspections were required by yavapai county in arizona on the hardware for the building that i could not get.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
10/22/23 3:30 PM · form Oct 22, 2023 12:23 PM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #16795

Local files are served from data/formstack-docs/16795/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 18b58ddfade23124). Submitted 10/22/23 3:30 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: special structural inspections were required by yavapai county in arizona on the hardware for the building that i could not get.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2023-10-22T15:30:20-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Travis Thompson,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602