Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Martin Baca #16794

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Apr 10, 2023

Formstack submitted (America/New_York)

Reason for cancel

72-Hour Cancellation

Request: Refund

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to mbaca1995@gmail.com: Good morning Martin, Thank you for your patience. Your cancellation was completed on Tuesday and the refund was issued. You should see the refund reflected in your account within 5-7 business days

2023-04-20T14:52:54Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: mbaca1995@gmail.com

Subject: Re:

Good morning Martin, Thank you for your patience. Your cancellation was completed on Tuesday and the refund was issued. You should see the refund reflected in your account within 5-7 business days

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

62% low

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

Also escalate: low_confidence

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #16794

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • (no subject)

    Apr 18, 2023, 12:41 PM · mbaca1995@gmail.com · 2 messages

    Inbound

    Good morning. I was inquiring about my cancelation that was started on April 7th. We have been really busy and I had a moment and figured I would ask for an upd

    1. InboundApr 18, 2023, 12:41 PM · mbaca1995@gmail.com

      Good morning. I was inquiring about my cancelation that was started on April 7th. We have been really busy and I had a m

    2. StaffApr 20, 2023, 10:52 AM · cancellations@bigbuildingsdirect.com

      Good morning Martin, Thank you for your patience. Your cancellation was completed on Tuesday and the refund was issued.

  • Cancellation Form

    Apr 10, 2023, 4:39 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 04/10/23 4:39 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffApr 10, 2023, 12:04 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 04/10/23 12:04 PM Cancellation Policy: The Cancellation Policy

    2. StaffApr 10, 2023, 12:04 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 04/10/23 12:04 PM Cancellation Policy: The Cancellation Policy

    3. StaffApr 10, 2023, 4:39 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 04/10/23 4:39 PM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Apr 10, 2023, 2:48 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
16794
Name
Martin Baca
Phone
(720) 822-7724
Email
Mbaca1995@gmail.com
Reason (dropdown)
72-Hour Cancellation
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
04/10/23 4:39 PM · form Apr 10, 2023 02:38 PM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #16794

Local files are served from data/formstack-docs/16794/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 1876be978f35b06f). Submitted 04/10/23 4:39 PM ET. Request: Refund. Credit checkbox: not checked. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2023-04-10T16:39:41-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Martin Baca,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602