Omar Casillas #16480

FORMSTACKNeeds reviewOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jul 15, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

Permit Denial

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to omarcasillas84@yahoo.com: Good afternoon, We have reviewed your cancellation request. The request is outside of our cancellation policy, we can offer you a credit on file for the deposit placed. The credit on file can be used

2025-08-14T21:08:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: omarcasillas84@yahoo.com

Subject: Cancellation Request

Good afternoon, We have reviewed your cancellation request. The request is outside of our cancellation policy, we can offer you a credit on file for the deposit placed. The credit on file can be used

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Permit denial alleged but no government-signed letter / building-dept email

A plot plan or customer narrative is not enough. Need a denial signed by a state/local/federal official, or a forwarded email from the building department. Do not refund yet.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_government_signed_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #16480

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Cancellation Request
Aug 15, 2025, 8:36 AM · omarcasillas84@yahoo.com · 4 messages
Inbound
Full name: Omar Casillas Email Address: omarcasillas84@yahoo.com Phone Number: 307-677-5263 On Aug 14, 2025, at 2:08 PM, Cancellations Department <cancellations
1. StaffAug 14, 2025, 5:08 PM · cancellations@bigbuildingsdirect.com
  Good afternoon, We have reviewed your cancellation request. The request is outside of our cancellation policy, we can of
2. StaffAug 14, 2025, 5:08 PM · cancellations@bigbuildingsdirect.com
  Good afternoon, We have reviewed your cancellation request. The request is outside of our cancellation policy, we can of
3. InboundAug 15, 2025, 8:36 AM · omarcasillas84@yahoo.com
  Full name: Omar Casillas Email Address: omarcasillas84@yahoo.com Phone Number: 307-677-5263 On Aug 14, 2025, at 2:08 PM,
Cancellation Form
Jul 15, 2025, 10:22 PM · noreply@formstack.com · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 07/15/25 10:22 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as th
1. StaffJul 15, 2025, 12:27 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 07/15/25 12:27 PM Cancellation Policy: The Cancellation Policy
2. StaffJul 15, 2025, 12:27 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 07/15/25 12:27 PM Cancellation Policy: The Cancellation Policy
3. StaffJul 15, 2025, 10:22 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 07/15/25 10:22 PM Cancellation Policy: The Cancellation Policy
Your cancellation form
Jul 15, 2025, 5:53 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 16480
Name: Omar Casillas
Phone: (307) 677-5263
Email: omarcasillas84@yahoo.com
Reason (dropdown): Other
Reason (free text): Permit Denial
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 07/15/25 10:22 PM · form Jul 15, 2025 07:15 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #16480

Local files are served from data/formstack-docs/16480/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 1980ee98d19622de). Submitted 07/15/25 10:22 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit Denial

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2025-07-15T22:22:56-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: Yes
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Omar Casillas,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602