Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Joel Gutierrez #15802

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 4, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

complex steel buildings isnt an approved fabricator and they aren't able to complete the project bc of lack of certs. my interpretation of "credit on file" is that the refund will go to my credit card on file.

Request: Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120399912_emailcover_sheet.pdf

What we decided

HISTORY · never an input to decide()

Credit on file· 90_day_cancellation_policy

Sent credit-on-file letter. Sent mail to joelsjb@yahoo.com: Good afternoon, Due to the age of your order it is outside of our 90 day cancellation policy so we will not be able to offer a refund of the deposit. We can proceed with the cancellation and offer a

2025-08-14T21:08:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: joelsjb@yahoo.com

Subject: Cancellation request

Good afternoon, Due to the age of your order it is outside of our 90 day cancellation policy so we will not be able to offer a refund of the deposit. We can proceed with the cancellation and offer a

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #15802

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation request

    Sep 9, 2025, 9:14 PM · joelsjb@yahoo.com · 6 messages

    Inbound

    The company you delegated it to was not approved for riverside even at the time of purchase. That's where my issue lies and where I would ask you and your team

    1. StaffAug 14, 2025, 5:08 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, Due to the age of your order it is outside of our 90 day cancellation policy so we will not be able to o

    2. StaffAug 14, 2025, 5:08 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, Due to the age of your order it is outside of our 90 day cancellation policy so we will not be able to o

    3. InboundSep 5, 2025, 5:11 PM · joelsjb@yahoo.com

      why is it that you cannot make an exception considering you sold my business to a company that couldnt fulfill the order

  • Cancellation Form

    Aug 4, 2025, 11:37 PM · noreply@formstack.com · 5 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 08/04/25 11:37 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as th

    1. StaffAug 4, 2025, 11:24 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/04/25 11:24 PM Cancellation Policy: The Cancellation Policy

    2. StaffAug 4, 2025, 11:24 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/04/25 11:24 PM Cancellation Policy: The Cancellation Policy

    3. StaffAug 4, 2025, 11:24 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/04/25 11:24 PM Cancellation Policy: The Cancellation Policy

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
15802
Name
joel gutierrez
Phone
5628330556
Email
joelsjb@yahoo.com
Reason (dropdown)
Other
Reason (free text)
complex steel buildings isnt an approved fabricator and they aren't able to complete the project bc of lack of certs. my interpretation of "credit on file" is that the refund will go to my credit card on file.
Request (refund vs credit)
Request: Credit On File
Credit checkbox
I understand
Submitted time
08/04/25 11:37 PM · form Aug 04, 2025 08:33 PM
Doc names
120399912_emailcover_sheet.pdf, uc, 120399912_uc.bin
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #15802

Local files are served from data/formstack-docs/15802/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 1987841f8c77a8db). Submitted 08/04/25 11:37 PM ET. Request: Request: Credit On File. Credit checkbox: I understand. Docs mentioned: 120399912_emailcover_sheet.pdf, uc, 120399912_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 120399912_emailcover_sheet.pdf, uc, 120399912_uc.bin. A filename is not a denial. complex steel buildings isnt an approved fabricator and they aren't able to complete the project bc of lack of certs. my interpretation of "credit on file" is that the refund will go to my credit card on file.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-08-04T23:37:00-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
Yes (120399912_emailcover_sheet.pdf, uc, 120399912_uc.bin)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • 120399912_emailcover_sheet.pdf

    No local file — use the Attachments Drive link (TEST MODE)

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Joel Gutierrez,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602