William Strope #15671

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Apr 26, 2023

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

No denial letter on file.

120354023_Robertson Holdings Prop SP TRC Comments Letter 02092023.zip

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to robertsonrealestateholdingsllc@gmail.com: Good afternoon William, Attached is a copy of your refund receipt. You should receive the refund within the next 5-7 business days depending on your bank. On Fri, Jun 16, 2023 at 11:31 AM <

2023-06-19T19:14:36Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: robertsonrealestateholdingsllc@gmail.com

Subject: Re: Cancellation Update

Good afternoon William, Attached is a copy of your refund receipt. You should receive the refund within the next 5-7 business days depending on your bank. On Fri, Jun 16, 2023 at 11:31 AM &lt;

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #15671

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

RE: Cancellation Update
Jun 16, 2023, 11:31 AM · robertsonrealestateholdingsllc@gmail.com · 3 messages
Inbound
Good afternoon, Thank you for your response. Yes, the credit card ending in 9905 is still active and the amount can be refunded there. Thank you, William Stope
1. StaffJun 9, 2023, 5:54 PM · cancellations@bigbuildingsdirect.com
  Good afternoon William, We wanted to provide an update in regards to your cancellation request. After careful review of
2. InboundJun 16, 2023, 11:31 AM · robertsonrealestateholdingsllc@gmail.com
  Good afternoon, Thank you for your response. Yes, the credit card ending in 9905 is still active and the amount can be r
3. StaffJun 19, 2023, 3:14 PM · cancellations@bigbuildingsdirect.com
  Good afternoon William, Attached is a copy of your refund receipt. You should receive the refund within the next 5-7 bus
RE: Cancellation Request
Jun 7, 2023, 12:37 PM · robertsonrealestateholdingsllc@gmail.com · 5 messages
Inbound
Good afternoon, I'm following up on my request for a telephone number for someone to speak with in regards to the cancellation. Please provide as soon as possib
1. StaffMay 4, 2023, 5:40 PM · cancellations@bigbuildingsdirect.com
  Good afternoon William, We have reviewed your cancellation request and can assist with cancellation of your project and
2. InboundMay 9, 2023, 4:18 PM · notification@mailtrack.io
  🔥 Hot conversation: robertsonrealestateholdingsllc@gmail.com opened it many times in a short period or forwarded it. Vie
3. InboundMay 10, 2023, 10:23 AM · robertsonrealestateholdingsllc@gmail.com
  Good morning, If you look at the letter from the Town of Hillsborough, it is dated February 9 th so we were denied prior
(no subject)
Apr 26, 2023, 4:13 PM · unknown sender · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitted at 04/26/23 4:13 PM ------------------
1. StaffApr 26, 2023, 12:27 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
2. StaffApr 26, 2023, 12:27 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
3. StaffApr 26, 2023, 4:13 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
Re: Your cancellation form
Apr 14, 2023, 10:22 AM · notification@mailtrack.io · 2 messages
Inbound
🔥 Hot conversation: robertsonrealestateholdingsllc@gmail.com opened it many times in a short period or forwarded it. View all 12 opens | turn off hot conversati
1. StaffApr 7, 2023, 5:15 PM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundApr 14, 2023, 10:22 AM · notification@mailtrack.io
  🔥 Hot conversation: robertsonrealestateholdingsllc@gmail.com opened it many times in a short period or forwarded it. Vie

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 15671
Name: William Strope
Phone: (919) 538-3700
Email: robertsonrealestateholdingsllc@gmail.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 04/26/23 12:27 PM · form Apr 26, 2023 12:22 PM
Doc names: uc, 120354023_uc.bin, 120354023_Robertson Holdings Prop SP TRC Comments Letter 02092023.zip
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1gKmxayv0VBTvh9Y9URCO7TPJBk1lwKnU&export=download&display=/120354023_RobertsonHoldingsPropSPTRCCommentsLetter02092023.zip_120354023_RobertsonHoldingsPropSPTRCCommentsLetter02092023.zipTEST MODE

Attachments

0 local · 1 Drive link-only · order #15671

Local files are served from data/formstack-docs/15671/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 187be645a8b2ff9f). Submitted 04/26/23 12:27 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_Robertson Holdings Prop SP TRC Comments Letter 02092023.zip. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_Robertson Holdings Prop SP TRC Comments Letter 02092023.zip. A filename is not a denial.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2023-04-26T12:27:36-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, 120354023_Robertson Holdings Prop SP TRC Comments Letter 02092023.zip)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120354023_Robertson Holdings Prop SP TRC Comments Letter 02092023.zip
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello William Strope,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602