Preston Cook #15658

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

May 3, 2023

Formstack submitted (America/New_York)

Reason for cancel

Other

Wife Brain Surgery and inability to move forward due to financial hardship and requirement to care take

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to preston@kapcook.com: Good afternoon, The deposit was not eligible for a refund at the time of the initial cancellation. Unfortunately we can not approve a refund for the deposit placed. We can continue to hold the credit

2025-04-02T21:12:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: preston@kapcook.com

Subject: Re: Cancellation Request - Cancellation Update

Good afternoon, The deposit was not eligible for a refund at the time of the initial cancellation. Unfortunately we can not approve a refund for the deposit placed. We can continue to hold the credit

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #15658

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Document Shared ''KapCook Enterprises, LLC''with you
Aug 3, 2026, 11:48 AM · preston@kapcook.com
Inbound
KapCook Enterprises Prepared For You Your Proposal Is Ready Emergency Management | Disaster Logistics | Recovery Services Dear Valued Partner, Thank you for the
Re: Cancellation Request - Cancellation Update
Apr 20, 2025, 9:25 AM · preston@kapcook.com · 5 messages
Inbound
Good morning. Thank you for the email. I am ready to work up a design for something we need. Can you please get me in touch with whomever I need to work with? P
1. InboundApr 11, 2025, 9:08 AM · preston@kapcook.com
  Good morning. Thank you for your email. Who do I need to speak with to be able to use this money. We have a project that
2. StaffApr 11, 2025, 11:15 AM · cancellations@bigbuildingsdirect.com
  Good morning, You would work with our revision department. When you are ready to work up an estimate on the building des
3. InboundApr 18, 2025, 7:36 AM · preston@kapcook.com
  Good morning. Thank you for the email. I am ready to work up a design for something we need. Can you please get me in to
Re: Cancellation Request - Cancellation Update
Apr 2, 2025, 10:46 AM · preston@kapcook.com · 6 messages
Inbound
Good morning. I am reaching out to you to request the deposit we have on file with you to be returned to us via the card used or advise next steps we could use
1. StaffMay 17, 2023, 3:24 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Preston, We have received your cancellation request. We have approved your cancellation and completed pro
2. InboundMay 17, 2023, 4:31 PM · preston@kapcook.com
  I really appreciate that. I would humbly request you consider refunding the deposit at this time as we are dealing with
3. InboundMay 17, 2023, 7:34 PM · notification@mailtrack.io
  🔥 Hot conversation: preston@kapcook.com opened it many times in a short period or forwarded it. View all 5 opens | turn
Update on cancellation
May 17, 2023, 10:39 AM · preston@kapcook.com
Inbound
Can I get an update on my request for cancellation. Preston Cook
(no subject)
May 3, 2023, 4:42 PM · unknown sender · 4 messages
Inbound
Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitted at 05/03/23 4:42 PM ------------------
1. InboundMay 3, 2023, 3:05 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
2. InboundMay 3, 2023, 3:05 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
3. InboundMay 3, 2023, 4:42 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
Re: Your cancellation form
May 3, 2023, 3:42 PM · notification@mailtrack.io · 3 messages
Inbound
🔥 Hot conversation: preston@kapcook.com opened it many times in a short period or forwarded it. View all 5 opens | turn off hot conversations
1. StaffMay 3, 2023, 2:57 PM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundMay 3, 2023, 3:06 PM · preston@kapcook.com
  Thank you for your assistance. On Wed, May 3, 2023, 2:58 PM Cancellations Department <cancellations@bigbuildingsdirec
3. InboundMay 3, 2023, 3:42 PM · notification@mailtrack.io
  🔥 Hot conversation: preston@kapcook.com opened it many times in a short period or forwarded it. View all 5 opens | turn

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 15658
Name: Preston Cook
Phone: (407) 616-2274
Email: Preston@kapcook.com
Reason (dropdown): Other
Reason (free text): Wife Brain Surgery and inability to move forward due to financial hardship and requirement to care take
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 05/03/23 3:05 PM · form May 03, 2023 03:03 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #15658

Local files are served from data/formstack-docs/15658/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 187e301b6e17c6e8). Submitted 05/03/23 3:05 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Wife Brain Surgery and inability to move forward due to financial hardship and requirement to care take

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2023-05-03T15:05:50-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Preston Cook,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602