Donna Bronson #15582

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 3, 2023

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open PDF — 120354023_stopwork order.pdf

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to dbny65country@gmail.com: Donna, We have already issued a partial refund for a project that did not qualify for a refund. Big Buildings Direct has considered this matter closed. On Tue, Mar 26, 2024 at 3:06 PM DB <

2024-03-26T21:47:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: dbny65country@gmail.com

Subject: Re: my refund?

Donna, We have already issued a partial refund for a project that did not qualify for a refund. Big Buildings Direct has considered this matter closed. On Tue, Mar 26, 2024 at 3:06 PM DB <

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #15582

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: my refund?
Mar 30, 2024, 9:28 AM · dbny65country@gmail.com · 5 messages
Inbound
I have been very patient. I'm reporting this company to the better business bureau and writing a review On Wed, Mar 27, 2024 at 7:49 AM DB <dbny65country@gmail.
1. InboundMar 26, 2024, 3:06 PM · dbny65country@gmail.com
  Hoping this year you could give me back the rest of my down payment. I need it. You dont.
2. StaffMar 26, 2024, 5:47 PM · cancellations@bigbuildingsdirect.com
  Donna, We have already issued a partial refund for a project that did not qualify for a refund. Big Buildings Direct has
3. InboundMar 26, 2024, 5:49 PM · dbny65country@gmail.com
  I realize you gave me a little under half of my deposit. It did actually qualify for a full refund as I requested it wel
Re: balance of deposit
Jun 16, 2023, 10:14 AM · dbny65country@gmail.com · 3 messages
Inbound
Is your business doing that poorly that you need to keep a 58 year old disabled womans deposit? You didn't even give me half back. I cancelled well before t
1. InboundJun 13, 2023, 12:11 PM · dbny65country@gmail.com
  I am writing in hopes you could please change your mind and return the rest of my deposit. I need the money for my mothe
2. StaffJun 16, 2023, 10:04 AM · cancellations@bigbuildingsdirect.com
  Donna, We have gone above and beyond our standard procedure to assist you and we can not refund any additional money. Yo
3. InboundJun 16, 2023, 10:14 AM · dbny65country@gmail.com
  Is your business doing that poorly that you need to keep a 58 year old disabled womans deposit? You didn't even give
deposit
Jun 14, 2023, 10:05 AM · dbny65country@gmail.com
Inbound
I hope none of you working in the cancellation department never have a stroke and find yourself to poor to help with the funeral expenses of a family member.
Re: refund
May 13, 2023, 6:39 PM · dbny65country@gmail.com · 5 messages
Inbound
my phone number has also been changed . 315-269-3619 On Sat, May 13, 2023 at 6:38 PM DB <dbny65country@gmail.com> wrote: Ok, thank you. Donna BRonson 837 Russia
1. InboundMay 12, 2023, 10:45 AM · dbny65country@gmail.com
  My bank would like to know when my refund is coming back because they unblocked the card
2. StaffMay 12, 2023, 4:20 PM · cancellations@bigbuildingsdirect.com
  Good afternoon, Our service manager Brian has been trying to contact you. He has tried to process the refund multiple ti
3. InboundMay 13, 2023, 6:38 PM · dbny65country@gmail.com
  Ok, thank you. Donna BRonson 837 Russia Road Poland, NY 13431 On Fri, May 12, 2023 at 4:20 PM Cancellations Department <
Re: phone number
Apr 26, 2023, 12:05 PM · dbny65country@gmail.com · 5 messages
Inbound
Also my bank card was hacked into, so the same one I used it not the one I have now On Wed, Apr 26, 2023 at 11:24 AM DB <dbny65country@gmail.com> wrote: W
1. InboundApr 18, 2023, 2:01 PM · dbny65country@gmail.com
  Could I please get a number to call you directly? I cannot afford to lose the down payment
2. InboundApr 19, 2023, 11:57 AM · dbny65country@gmail.com
  ---------- Forwarded message --------- From: DB <dbny65country@gmail.com> Date: Tue, Apr 18, 2023 at 2:01 PM Subje
3. StaffApr 26, 2023, 10:15 AM · cancellations@bigbuildingsdirect.com
  Good morning Donna, We do not have a direct line. All communication will go through our cancellation department email. T
Re: cancellation
Apr 13, 2023, 9:09 AM · dbny65country@gmail.com · 5 messages
Inbound
A company as big as yours shouldnt need to keep a deposit. My cousin used you for his 3 stahl garage and my brother was going to do he same thing. I can guarant
1. InboundApr 12, 2023, 12:16 PM · dbny65country@gmail.com
  Hi I was wondering if there is an update on my cancllation request, My name is Donna Bronson
2. StaffApr 12, 2023, 5:49 PM · cancellations@bigbuildingsdirect.com
  Donna, We have received your most recent cancellation request. After a careful review of all documentation that you have
3. InboundApr 12, 2023, 6:16 PM · dbny65country@gmail.com
  This is ridiculous in the last message you said you needed the permit denial and now you have it and its something diffe
Cancellation Form
Mar 3, 2023, 6:10 PM · noreply@formstack.com · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 03/03/23 6:10 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffMar 3, 2023, 8:21 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 03/03/23 8:21 AM Cancellation Policy: The Cancellation Policy i
2. StaffMar 3, 2023, 8:21 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 03/03/23 8:21 AM Cancellation Policy: The Cancellation Policy i
3. StaffMar 3, 2023, 6:10 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 03/03/23 6:10 PM Cancellation Policy: The Cancellation Policy i
Re: Your cancellation form
Feb 9, 2023, 11:03 AM · dbny65country@gmail.com · 5 messages
Inbound
Hello. Coud I please get an update? On Thu, Feb 2, 2023 at 5:01 PM DB <dbny65country@gmail.com> wrote: Hello this is Donna Bronson, wondering if there wer
1. StaffJan 19, 2023, 11:02 AM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundJan 20, 2023, 5:10 PM · dbny65country@gmail.com
  I cannot send it as I willnt click the box that says keep my money as credit on file and I do not understand. I suffered
3. InboundJan 20, 2023, 5:11 PM · dbny65country@gmail.com
  or you can send a check to my address 837 Russia Road Poland, NY 13431 On Fri, Jan 20, 2023 at 5:10 PM DB <dbny65coun

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 15582
Name: Donna Bronson
Phone: (315) 219-6744
Email: dbny65country@gmail.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 03/03/23 8:21 AM · form Mar 03, 2023 08:19 AM
Doc names: uc, 120354023_uc.bin, 120354023_stopwork order.pdf
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=14oCYmETFIaRjWyBTGdsGdOriwUEfilZS&export=download&display=/120354023_stopworkorder.pdf_120354023_stopworkorder.pdfTEST MODE
120354023_uc.bin — https://drive.google.com/a/bigbuildingsdirect.com/uc?idoCYmETFIaRjWyBTGdsGdOriwUEfilZS&export=download&display=/120354023_stopworkorder.pdf_120354023_stopworkorder.pdfTEST MODE

Attachments

0 local · 2 Drive link-only · order #15582

Local files are served from data/formstack-docs/15582/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only
120354023_uc.binTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 186a7a21c183920a). Submitted 03/03/23 8:21 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_stopwork order.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_stopwork order.pdf. A filename is not a denial.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2023-03-03T08:21:00-05:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, 120354023_stopwork order.pdf)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120354023_stopwork order.pdf
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Donna Bronson,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602