Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Kareem Cowart #15539

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jan 4, 2023

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_EA7A7DAA-7A7B-4FF5-AAB2-6E406BC3BEDF.jpegOpen image — 120354023_EA7A7DAA-7A7B-4FF5-AAB2-6E406BC3BEDF.jpeg

What we decided

HISTORY · never an input to decide()

Need documents· need_government_signed_denial

Sent need-docs letter. Sent mail to kareem.cowart@yahoo.com: Kareem, We need the actual denial submitted from the building department, not an email. On Mon, Aug 28, 2023 at 4:38 PM Kareem Cowart <kareem.cowart@yahoo.com> wrote: This is the email denial

2023-08-29T20:54:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: kareem.cowart@yahoo.com

Subject: Re: Refund status please

Kareem, We need the actual denial submitted from the building department, not an email. On Mon, Aug 28, 2023 at 4:38 PM Kareem Cowart <kareem.cowart@yahoo.com> wrote: This is the email denial

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (need_docs) but different policy reason. Jacob sent: need_government_signed_denial. Policy proposal: need_open_uploaded_denial.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #15539

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Refund status please

    Aug 29, 2023, 7:01 PM · kareem.cowart@yahoo.com · 5 messages

    Inbound

    They just gave it back to me telling me it's denied!!!! There is no paper. I live in a small town and they just call you and say denied due to the reason! I tol

    1. InboundAug 28, 2023, 1:47 PM · kareem.cowart@yahoo.com

      Here is copy of denial letter

    2. StaffAug 28, 2023, 3:44 PM · cancellations@bigbuildingsdirect.com

      Kareem, What you are submitting is a screenshot of an email and not an official permit denial. We are not able to accept

    3. InboundAug 28, 2023, 4:38 PM · kareem.cowart@yahoo.com

      This is the email denial from my building department!!! What else do you need? This is the letter they gave me attached

  • Re: Status of refund?

    Aug 23, 2023, 11:58 AM · kareem.cowart@yahoo.com · 5 messages

    Inbound

    I've sent copies of denial letter 3 times!! Sent from my iPhone On Aug 17, 2023, at 12:08 PM, Kareem Cowart <kareem.cowart@yahoo.com> wrote:  <ima

    1. InboundAug 14, 2023, 11:27 AM · kareem.cowart@yahoo.com

      Hello I provided copy of denial letter. I never received my refund Sent from my iPhone

    2. StaffAug 17, 2023, 12:09 PM · cancellations@bigbuildingsdirect.com

      Kareem, We have not received a denial letter. The only thing that has been submitted was a forwarded email. On Mon, Aug

    3. InboundAug 17, 2023, 1:08 PM · kareem.cowart@yahoo.com

      Sent from my iPhone On Aug 17, 2023, at 11:09 AM, Cancellations Department <cancellations@bigbuildingsdirect.com>

  • Cancellation Request - Update

    Jan 20, 2023, 5:59 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Good afternoon Kareem, We have received your cancellation request. We will need to receive a copy of your permit denial from your county in order to process you

  • Re: Cancellation Update

    Jan 10, 2023, 3:51 PM · kareem.cowart@yahoo.com · 5 messages

    Inbound

    Status of my refund please?? It's been months Sent from my iPhone On Dec 3, 2022, at 9:52 AM, Kareem Cowart <kareem.cowart@yahoo.com> wrote:  He didn

    1. StaffDec 2, 2022, 3:57 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Kareem, We are working to process your cancellation. You have selected permit denial for your cancellatio

    2. InboundDec 3, 2022, 9:52 AM · kareem.cowart@yahoo.com

      He didn't give me denial paperwork. He said that I needed plans that said it was a pole barn and not a car port. You

    3. InboundJan 4, 2023, 10:47 AM · kareem.cowart@yahoo.com

      I did it receive a denial letter, I brought the plans you provided me to the building department, and I was denied becau

  • Cancellation Form

    Jan 4, 2023, 10:42 AM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 01/04/23 10:42 AM Cancelation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffJan 4, 2023, 10:38 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 01/04/23 10:38 AM Cancelation Policy: The Cancellation Policy i

    2. StaffJan 4, 2023, 10:38 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 01/04/23 10:38 AM Cancelation Policy: The Cancellation Policy i

    3. StaffJan 4, 2023, 10:42 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 01/04/23 10:42 AM Cancelation Policy: The Cancellation Policy i

  • Refund status

    Dec 23, 2022, 1:52 PM · kareem.cowart@yahoo.com

    Inbound

    Status of my refund for Kareem cowart Sent from my iPhone

  • Your cancellation form

    Nov 16, 2022, 12:36 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
15539
Name
Kareem Cowart
Phone
(845) 551-1730
Email
kareem.cowart@yahoo.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
01/04/23 10:42 AM · form Jan 04, 2023 10:38 AM
Doc names
uc, 120354023_uc.bin, 120354023_EA7A7DAA-7A7B-4FF5-AAB2-6E406BC3BEDF.jpeg
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #15539

Local files are served from data/formstack-docs/15539/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 1857d6eec06317c3). Submitted 01/04/23 10:42 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_EA7A7DAA-7A7B-4FF5-AAB2-6E406BC3BEDF.jpeg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_EA7A7DAA-7A7B-4FF5-AAB2-6E406BC3BEDF.jpeg. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2023-01-04T10:42:16-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_EA7A7DAA-7A7B-4FF5-AAB2-6E406BC3BEDF.jpeg)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_EA7A7DAA-7A7B-4FF5-AAB2-6E406BC3BEDF.jpeg

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Kareem Cowart,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602