Darrin Ohlhauser #15523

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jun 11, 2024

Formstack submitted (America/New_York)

Reason for cancel

Other

I have stage 4 stomach cancer. I am terminal can’t complete the project if u want can send medical docs

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #15523

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Cancellation Request
Jun 18, 2024, 8:42 PM · dohlhauser17@gmail.com · 3 messages
Inbound
At this point. I don't want to cancel this contract then On Tue, Jun 18, 2024, 2:59 PM Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Go
1. StaffJun 18, 2024, 5:59 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Darrin, We have reviewed your cancellation request. The project will be cancelled to get you out of the c
2. InboundJun 18, 2024, 8:42 PM · dohlhauser17@gmail.com
  At this point. I don't want to cancel this contract then On Tue, Jun 18, 2024, 2:59 PM Cancellations Department <cancell
3. StaffJun 19, 2024, 11:04 AM · cancellations@bigbuildingsdirect.com
  Darrin, We will leave the order on file and will not cancel the project. On Tue, Jun 18, 2024 at 8:42 PM Darrin Ohlhause
(no subject)
Jun 11, 2024, 8:28 PM · unknown sender · 6 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitted at 06/11/24 8:28 PM ------------------
1. StaffJun 11, 2024, 5:40 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
2. StaffJun 11, 2024, 5:40 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
3. StaffJun 11, 2024, 8:27 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
Your cancellation form
May 28, 2024, 11:27 AM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 15523
Name: Darrin Ohlhauser
Phone: (925) 580-0751
Email: dohlhauser17@gmail.com
Reason (dropdown): Other
Reason (free text): I have stage 4 stomach cancer. I am terminal can’t complete the project if u want can send medical docs
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 06/11/24 5:40 PM · form Jun 11, 2024 02:33 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #15523

Local files are served from data/formstack-docs/15523/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 190093ee378076d5). Submitted 06/11/24 5:40 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: I have stage 4 stomach cancer. I am terminal can’t complete the project if u want can send medical docs

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-06-11T17:40:32-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Darrin Ohlhauser,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602