Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Anthony Baker #15306

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 17, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

Awaited 18 weeks for my building and 4 failed attempts by the installer

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· 90_day_cancellation_policy

Sent credit-on-file letter. Sent mail to anthonyedwardbaker@gmail.com: Good afternoon Anthony, We have reviewed your request. Unfortunately your cancellation is outside of our 90 day cancellation policy, if we proceed with the cancellation the deposit will not be eligible

2024-07-12T21:42:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: anthonyedwardbaker@gmail.com

Subject: Re: Your cancellation form

Good afternoon Anthony, We have reviewed your request. Unfortunately your cancellation is outside of our 90 day cancellation policy, if we proceed with the cancellation the deposit will not be eligible

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #15306

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation Form

    Mar 17, 2026, 10:32 AM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 03/17/26 10:32 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as th

    1. StaffMar 17, 2026, 10:32 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/17/26 10:32 AM Cancellation Policy: The Cancellation Policy

    2. StaffMar 17, 2026, 10:32 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/17/26 10:32 AM Cancellation Policy: The Cancellation Policy

  • Your cancellation form

    Mar 17, 2026, 10:14 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Re: Your cancellation form

    Jul 16, 2024, 9:04 AM · anthonyedwardbaker@gmail.com · 4 messages

    Inbound

    Good morning. Please proceed with the credit. Very Respectfully, Anthony Baker On Jul 12, 2024, at 17:43, Cancellations Department <cancellations@bigbuilding

    1. StaffJun 4, 2024, 3:45 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundJul 11, 2024, 11:42 AM · anthonyedwardbaker@gmail.com

      Good Morning, I submitted my request online and have not heard back. Could I please get an update? Thank you! Very Respe

    3. StaffJul 12, 2024, 5:42 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Anthony, We have reviewed your request. Unfortunately your cancellation is outside of our 90 day cancella

  • Your cancellation form

    Nov 27, 2023, 12:39 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
15306
Name
Anthony Baker
Phone
(914) 879-9186
Email
anthonyedwardbaker@gmail.com
Reason (dropdown)
Other
Reason (free text)
Awaited 18 weeks for my building and 4 failed attempts by the installer
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
03/17/26 10:32 AM · form Mar 17, 2026 10:30 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #15306

Local files are served from data/formstack-docs/15306/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19cfc36ce63122d2). Submitted 03/17/26 10:32 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Awaited 18 weeks for my building and 4 failed attempts by the installer

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-03-17T10:32:52-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Anthony Baker,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602