AL Graziano #15299

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 4, 2023

Formstack submitted (America/New_York)

Reason for cancel

Other

I am writing this request on behalf of my father, Al. A couple days ago we received news of a medical diagnosis that was unexpected. The funds initially intended to be used for the garage building now need to be used for medical expences instead. Thank you for your consideration

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to ['alec@imaginus.com'] (matched via order_and_thread_secondary): Good afternoon Alec, We have processed the cancellation for your father. The deposit has been converted into a credit on file. The credit on file is valid for two years and can be used towards the

2023-03-10T22:54:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: dianegraz@comcast.net, alec@imaginus.com

Subject: Re: Your cancellation form

Good afternoon Alec, We have processed the cancellation for your father. The deposit has been converted into a credit on file. The credit on file is valid for two years and can be used towards the

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #15299

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Your cancellation form
Mar 10, 2023, 8:22 PM · alec@imaginus.com · 5 messages
Inbound
Great thank you so much On Fri, Mar 10, 2023, 5:54 PM Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Good afternoon Alec, We have
1. StaffMar 3, 2023, 5:39 PM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundMar 8, 2023, 11:01 AM · alec@imaginus.com
  Hi, I am just following up with my cancellation request on this order (#15299). Can you let me know what the status is T
3. StaffMar 8, 2023, 11:15 AM · cancellations@bigbuildingsdirect.com
  Good afternoon Alec, We are working on processing the cancellation now, this should be completed by the end of the week
Cancellation Form
Mar 4, 2023, 8:13 AM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 03/04/23 8:13 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffMar 4, 2023, 8:13 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 03/04/23 8:13 AM Cancellation Policy: The Cancellation Policy i
2. StaffMar 4, 2023, 8:13 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 03/04/23 8:13 AM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 15299
Name: Al Graziano
Phone: (508) 378-4340
Email: dianegraz@comcast.net
Reason (dropdown): Other
Reason (free text): I am writing this request on behalf of my father, Al. A couple days ago we received news of a medical diagnosis that was unexpected. The funds initially intended to be used for the garage building now need to be used for medical expences instead. Thank you for your consideration
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 03/04/23 8:13 AM · form Mar 04, 2023 08:07 AM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #15299

Local files are served from data/formstack-docs/15299/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 186acc185a2a570e). Submitted 03/04/23 8:13 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: I am writing this request on behalf of my father, Al. A couple days ago we received news of a medical diagnosis that was unexpected. The funds initially intended to be used for the garage building now need to be used for medical expences instead. Thank you for your consideration

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2023-03-04T08:13:26-05:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello AL Graziano,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602