Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Martha Tischofer #15263

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Oct 6, 2022

Formstack submitted (America/New_York)

Reason for cancel

72-Hour Cancellation

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120399912_Big Building Cancllation Form 10-05-2022 17.07.pdf

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Credit on file

62% low

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

Also escalate: low_confidence

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #15263

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation for Order # 15263

    Oct 13, 2022, 9:00 AM · tisch4@att.net

    Inbound

    Hello, I am just checking about the cancellation for TISCHOFER for this order. Can you confirm that it is in process? Many thanks, Martha Tischofer

  • Re: Your cancellation form

    Oct 11, 2022, 1:10 PM · tisch4@att.net · 5 messages

    Inbound

    Can you tell me if we are all set with the cancellation and refund back to our Mastercard ? Thank you, Martha Sent from my iPhone On Oct 6, 2022, at 1:45 PM, Ch

    1. StaffOct 6, 2022, 11:36 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundOct 6, 2022, 12:18 PM · tisch4@att.net

      Hello, I have submitted back the form you sent and also attached the form Rich Kallay sent to me last evening. I know we

    3. StaffOct 6, 2022, 1:35 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Martha, We have received your cancellation forms! We will get this in to processing and work to complete

  • Cancellation Form

    Oct 6, 2022, 12:17 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 15263 · Martha Tischofer

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
15263
Name
Martha Tischofer
Phone
(860) 301-6323
Email
tisch4@att.net
Reason (dropdown)
72-Hour Cancellation
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
10/06/22 12:17 PM · form Oct 06, 2022 12:13 PM
Doc names
uc, 120399912_uc.bin, 120399912_Big Building Cancllation Form 10-05-2022 17.07.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #15263

Local files are served from data/formstack-docs/15263/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 183ae16254a52306). Submitted 10/06/22 12:17 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120399912_uc.bin, 120399912_Big Building Cancllation Form 10-05-2022 17.07.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, 120399912_Big Building Cancllation Form 10-05-2022 17.07.pdf. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2022-10-06T12:17:03-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
Yes (uc, 120399912_uc.bin, 120399912_Big Building Cancllation Form 10-05-2022 17.07.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_Big Building Cancllation Form 10-05-2022 17.07.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Martha Tischofer,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602