Marcus Moreau #15183

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Sep 13, 2022

From the order record

Cancel date

Feb 6, 2023

Formstack submitted (America/New_York)

Reason for cancel

Other

Few of the guys on my street has buildings like yours and didn't hold up to a small wind storm that came through before I moved in so I'm not comfortable going with a building like that

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

Eagle

CANCELLED · Sam Schival

Order total

$24,705.00

Deposit

$4,693.95

Signed order form

Open files

Sales rep Sam Schival

Gmail related to #15183

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Cancellation Form
Feb 6, 2023, 11:29 PM · noreply@formstack.com · 5 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 02/06/23 11:29 PM Cancelation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffFeb 6, 2023, 4:58 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 02/06/23 4:58 PM Cancelation Policy: The Cancellation Policy is
2. StaffFeb 6, 2023, 4:58 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 02/06/23 4:58 PM Cancelation Policy: The Cancellation Policy is
3. StaffFeb 6, 2023, 9:01 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 02/06/23 9:01 PM Cancelation Policy: The Cancellation Policy is
(no subject)
Jan 30, 2023, 10:02 AM · unknown sender · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitted at 01/30/23 10:02 AM -----------------
1. StaffJan 30, 2023, 10:02 AM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
2. StaffJan 30, 2023, 10:02 AM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 15183
Name: Marcus Moreau
Phone: (832) 723-3367
Email: marcuscmoreau@gmail.com
Reason (dropdown): Other
Reason (free text): Few of the guys on my street has buildings like yours and didn't hold up to a small wind storm that came through before I moved in so I'm not comfortable going with a building like that
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 02/06/23 11:29 PM · form Feb 06, 2023 10:23 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #15183

Local files are served from data/formstack-docs/15183/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 18628bcaf3f9ea80). Submitted 02/06/23 11:29 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Few of the guys on my street has buildings like yours and didn't hold up to a small wind storm that came through before I moved in so I'm not comfortable going with a building like that

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2023-02-06T23:29:17-05:00
Hours since signing: n/a
Days since signing: 147.0
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Marcus Moreau,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602