Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Amy Short #14865

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Apr 12, 2023

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to amy@shortyswraps.com: Good afternoon Amy, I have attached two documents for your review. The first is your signed project order form that states after 90 days the deposit is non-refundable. The second is a copy of your

2024-05-15T21:52:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: amy@shortyswraps.com

Subject: Re: Credit On File Policy

Good afternoon Amy, I have attached two documents for your review. The first is your signed project order form that states after 90 days the deposit is non-refundable. The second is a copy of your

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #14865

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Credit On File Policy

    May 15, 2024, 1:41 PM · amy@shortyswraps.com · 4 messages

    Inbound

    Hi there, Can you please send me the documentation of where this policy is written out? The original contract I signed did not mention this policy. -- Amy Short

    1. StaffMay 15, 2024, 1:38 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Amy, We were informed you had questions in regards to our credit on file policy. The credit on file is of

    2. InboundMay 15, 2024, 1:41 PM · amy@shortyswraps.com

      Hi there, Can you please send me the documentation of where this policy is written out? The original contract I signed d

    3. StaffMay 15, 2024, 5:52 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Amy, I have attached two documents for your review. The first is your signed project order form that stat

  • Re: Your cancellation form

    Apr 20, 2023, 2:34 PM · amy@shortyswraps.com · 5 messages

    Inbound

    Hi there, Can you let me know what the status of our refund is please? I've submitted all information through your form. -- Amy Short Shorty's Wraps Inc

    1. StaffApr 3, 2023, 3:59 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundApr 3, 2023, 4:30 PM · amy@shortyswraps.com

      Hi there, We don't have a formal denial form from the city because our permitting was null and void at our first mee

    3. StaffApr 4, 2023, 1:00 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Amy, If you could please email us any information related to this that would be greatly appreciated. Mail

  • Cancellation Form

    Apr 12, 2023, 10:41 AM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 04/12/23 10:41 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as th

    1. StaffApr 12, 2023, 10:41 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 04/12/23 10:41 AM Cancellation Policy: The Cancellation Policy

    2. StaffApr 12, 2023, 10:41 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 04/12/23 10:41 AM Cancellation Policy: The Cancellation Policy

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
14865
Name
Amy Short
Phone
(512) 970-7959
Email
amy@shortyswraps.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
04/12/23 10:41 AM · form Apr 12, 2023 09:33 AM
Doc names
uc, 120354023_uc.bin, 120354023_94 Dupree Accessory Building DRC Notes.docx
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 2 Drive link-only · order #14865

Local files are served from data/formstack-docs/14865/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 18775e9c0a6b6dd2). Submitted 04/12/23 10:41 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_94 Dupree Accessory Building DRC Notes.docx. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_94 Dupree Accessory Building DRC Notes.docx. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2023-04-12T10:41:01-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_94 Dupree Accessory Building DRC Notes.docx)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_94 Dupree Accessory Building DRC Notes.docx

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Amy Short,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602