Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Blanca Lopez #14686

FORMSTACKDocs uploadedOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jan 9, 2024

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120354023_san antonio city.pdf

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #14686

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • RE: Cancellation Status

    Jan 30, 2024, 5:11 PM · olympialopez@live.com · 2 messages

    Inbound

    To whom it may concern: I will like to let you know that I started the process for the city permit, in a timely matter. I hired a engineer for a plot for the ho

    1. StaffJan 30, 2024, 4:42 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Blanca, We are reaching out to you in regards to your cancellation request. We have reviewed your request

    2. InboundJan 30, 2024, 5:11 PM · olympialopez@live.com

      To whom it may concern: I will like to let you know that I started the process for the city permit, in a timely matter.

  • Cancellation Form

    Jan 9, 2024, 3:31 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 01/09/24 3:31 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffJan 9, 2024, 10:39 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 01/09/24 10:39 AM Cancellation Policy: The Cancellation Policy

    2. StaffJan 9, 2024, 10:39 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 01/09/24 10:39 AM Cancellation Policy: The Cancellation Policy

    3. StaffJan 9, 2024, 3:31 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 01/09/24 3:31 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
14686
Name
Blanca Lopez
Phone
(951) 515-5534
Email
Olympialopez@live.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
01/09/24 3:31 PM · form Jan 09, 2024 01:59 PM
Doc names
120354023_san antonio city.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #14686

Local files are served from data/formstack-docs/14686/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 18ceee08c8030fc9). Submitted 01/09/24 3:31 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: 120354023_san antonio city.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 120354023_san antonio city.pdf. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-01-09T15:31:00-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (120354023_san antonio city.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • 120354023_san antonio city.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Blanca Lopez,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602