Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

DENNY Bingham #14636

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 20, 2022

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_FDCDCD7B-F8DE-4E67-BBEE-2DF444BB7EE9.jpegOpen image — 120354023_FDCDCD7B-F8DE-4E67-BBEE-2DF444BB7EE9.jpeg

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to denny1243@icloud.com: Good afternoon Denny, We have approved your cancellation. We have put the refund request into our order processing department. Typically it takes them 48hr-72hrs to process a refund request. After that

2022-09-06T21:39:06Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: denny1243@icloud.com

Subject: Re: Denial pages

Good afternoon Denny, We have approved your cancellation. We have put the refund request into our order processing department. Typically it takes them 48hr-72hrs to process a refund request. After that

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #14636

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Denial pages

    Sep 6, 2022, 4:06 PM · denny1243@icloud.com · 2 messages

    Inbound

    I sent the pictures of the denial Pay particular attention to items hi-listed. There is no 30 inches footers under the slab and it's not tilted for drainage

    1. InboundSep 6, 2022, 4:06 PM · denny1243@icloud.com

      I sent the pictures of the denial Pay particular attention to items hi-listed. There is no 30 inches footers under the s

    2. StaffSep 6, 2022, 5:39 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Denny, We have approved your cancellation. We have put the refund request into our order processing depar

  • Cancellation form

    Sep 6, 2022, 3:43 PM · denny1243@icloud.com · 2 messages

    Inbound

    I have pictures of the reasons the permit was denied but I don't know how to add them to this reply. If you can give ma a phone number I can text them to yo

    1. InboundSep 6, 2022, 3:43 PM · denny1243@icloud.com

      I have pictures of the reasons the permit was denied but I don't know how to add them to this reply. If you can give

    2. StaffSep 6, 2022, 3:52 PM · cancellations@bigbuildingsdirect.com

      Denny, You can submit them to our Building Success Team at (813) 692-7320 and they can send them to us. Thank you! On Tu

  • Re: Your cancellation form

    Aug 24, 2022, 7:44 AM · denny1243@icloud.com · 3 messages

    Inbound

    I sent the letter we received, did you get it and is it enough??? Sent from my iPhone On Aug 19, 2022, at 1:09 PM, Cancellations Department <cancellations@bi

    1. StaffAug 19, 2022, 1:09 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundAug 24, 2022, 7:44 AM · denny1243@icloud.com

      I sent the letter we received, did you get it and is it enough??? Sent from my iPhone On Aug 19, 2022, at 1:09 PM, Cance

    3. StaffSep 6, 2022, 3:17 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Denny, We are reviewing your cancellation now. With the document that was submitted it does not show why

  • Cancellation Form

    Aug 20, 2022, 11:35 AM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 08/20/22 11:35 AM Cancelation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffAug 20, 2022, 11:35 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/20/22 11:35 AM Cancelation Policy: The Cancellation Policy i

    2. StaffAug 20, 2022, 11:35 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/20/22 11:35 AM Cancelation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
14636
Name
DENNY Bingham
Phone
(513) 348-5876
Email
denny1243@icloud.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
08/20/22 11:35 AM · form Aug 20, 2022 11:32 AM
Doc names
uc, 120354023_uc.bin, 120354023_FDCDCD7B-F8DE-4E67-BBEE-2DF444BB7EE9.jpeg
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #14636

Local files are served from data/formstack-docs/14636/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 182bbe5456c25fa1). Submitted 08/20/22 11:35 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_FDCDCD7B-F8DE-4E67-BBEE-2DF444BB7EE9.jpeg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_FDCDCD7B-F8DE-4E67-BBEE-2DF444BB7EE9.jpeg. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2022-08-20T11:35:32-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_FDCDCD7B-F8DE-4E67-BBEE-2DF444BB7EE9.jpeg)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_FDCDCD7B-F8DE-4E67-BBEE-2DF444BB7EE9.jpeg

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello DENNY Bingham,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602