Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Giancarlo Maddaloni #14464

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Jun 30, 2022

From the order record

Cancel date

Apr 23, 2023

Formstack submitted (America/New_York)

Reason for cancel

Other

Lack of funding

Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

Best Choice

CANCELLED · Adam Niemann

Order total

$12,400.00

Deposit

$2,232.00

Signed order form

Open files

Sales rep Adam Niemann

Gmail related to #14464

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation Form

    Apr 23, 2023, 10:30 AM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 04/23/23 10:30 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as th

    1. StaffApr 23, 2023, 10:30 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 04/23/23 10:30 AM Cancellation Policy: The Cancellation Policy

    2. StaffApr 23, 2023, 10:30 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 04/23/23 10:30 AM Cancellation Policy: The Cancellation Policy

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
14464
Name
Giancarlo Maddaloni
Phone
(360) 961-3564
Email
gvmadd@live.com
Reason (dropdown)
Other
Reason (free text)
Lack of funding
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
04/23/23 10:30 AM · form Apr 23, 2023 10:23 AM
Doc names
uc, 120399912_uc.bin, 120399912_Garage .docx
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #14464

Local files are served from data/formstack-docs/14464/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 187ae8631b98bf1e). Submitted 04/23/23 10:30 AM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: uc, 120399912_uc.bin, 120399912_Garage .docx. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, 120399912_Garage .docx. A filename is not a denial. Lack of funding

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2023-04-23T10:30:39-04:00
Hours since signing
n/a
Days since signing
297.4
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
Yes (uc, 120399912_uc.bin, 120399912_Garage .docx)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_Garage .docx

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Giancarlo Maddaloni,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602