Roy Carter #14067

FORMSTACKNeeds reviewOver 72hForm receivedNo reply · old

Sales date

May 18, 2022

From the order record

Cancel date

Aug 5, 2022

Formstack submitted (America/New_York)

Reason for cancel

Other

Permit denied due to the company not submitting their business license to the county. this is a county requirement

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Need documents

70% medium

Permit denial alleged but no government-signed letter / building-dept email

A plot plan or customer narrative is not enough. Need a denial signed by a state/local/federal official, or a forwarded email from the building department. Do not refund yet.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

Eagle

cancelled

Order total

$9,652.50

Deposit

$1,640.93

Signed order form

Open files

Gmail related to #14067

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Order.#14067 was canceled weeks ago and I haven’t received any deposit
Aug 31, 2022, 9:24 AM · rcartersr1948@icloud.com · 3 messages
Inbound
The building project was canceled long before you provide the paper work that was needed for the permit Do i need to take legal action for the deposit? Sent fro
1. InboundAug 2, 2022, 9:17 AM · rcartersr1948@icloud.com
  Roy Carter at 21 Redoak rd Stockbridge Ga30281 Sent from my iPad Roy Carter
2. InboundAug 31, 2022, 9:24 AM · rcartersr1948@icloud.com
  The building project was canceled long before you provide the paper work that was needed for the permit Do i need to tak
3. StaffSep 6, 2022, 2:40 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Roy, Your cancellation has been processed and your card was refunded on August 3rd, 2022 to the card endi
Cancellation Form
Aug 5, 2022, 8:31 PM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 08/05/22 8:31 PM Cancelation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffAug 5, 2022, 8:31 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 08/05/22 8:31 PM Cancelation Policy: The Cancellation Policy is
2. StaffAug 5, 2022, 8:31 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 08/05/22 8:31 PM Cancelation Policy: The Cancellation Policy is
Your cancellation form
Jul 13, 2022, 1:23 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 14067
Name: Roy Carter
Phone: (404) 456-2882
Email: rcc3474@bellsouth.net
Reason (dropdown): Other
Reason (free text): Permit denied due to the company not submitting their business license to the county. this is a county requirement
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 08/05/22 8:31 PM · form Aug 05, 2022 08:25 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #14067

Local files are served from data/formstack-docs/14067/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 18270907e7768ce3). Submitted 08/05/22 8:31 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit denied due to the company not submitting their business license to the county. this is a county requirement

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2022-08-05T20:31:31-04:00
Hours since signing: n/a
Days since signing: 79.9
Habitable: No
Wants refund: No
Permit denial alleged: Yes
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Roy Carter,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602