Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Eric OR Alison Blau #13915

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jun 27, 2022

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120354023_denied permit.pdf

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to alison.black91@gmail.com: Good afternoon Alison, We have processed your cancellation. You should receive your refund back to your card the deposit was placed on within the next 5-7 business days depending on your bank. If you

2022-07-15T18:22:48Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: alison.black91@gmail.com

Subject: Re: Cancellation

Good afternoon Alison, We have processed your cancellation. You should receive your refund back to your card the deposit was placed on within the next 5-7 business days depending on your bank. If you

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #13915

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation

    Jul 26, 2022, 1:58 PM · alison.black91@gmail.com · 5 messages

    Inbound

    Hello, Can I please get a status of refund? It has been 7 business days and I have not received this. With doing large home improvement projects, I need to rece

    1. InboundJun 29, 2022, 3:19 PM · alison.black91@gmail.com

      Hello! Just wanted to make sure that my cancellation form and denied permit was received and was hoping for an update. T

    2. StaffJun 30, 2022, 12:18 PM · cancellations@bigbuildingsdirect.com

      Alison, We have received your cancellation form and denial and will begin working on your request. We do verify all perm

    3. InboundJul 13, 2022, 1:23 PM · alison.black91@gmail.com

      Hello! Just wondering if there is an update for this cancellation / refund request. Thank you Alison Blau Sent from my i

  • Re: Your cancellation form

    Jul 11, 2022, 11:26 AM · alison.black91@gmail.com · 2 messages

    Inbound

    Hello, Just curious the status of the cancellation request/ deposit refund. Thank you Alison Sent from my iPhone On Jun 27, 2022, at 10:51 AM, Cancellations Dep

    1. StaffJun 27, 2022, 11:51 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundJul 11, 2022, 11:26 AM · alison.black91@gmail.com

      Hello, Just curious the status of the cancellation request/ deposit refund. Thank you Alison Sent from my iPhone On Jun

  • Cancellation Form

    Jun 27, 2022, 12:04 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 13915 · Eric or Alison Blau

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
13915
Name
Eric or Alison Blau
Phone
(906) 201-0995
Email
alison.black91@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
06/27/22 12:04 PM · form Jun 27, 2022 11:00 AM
Doc names
uc, 120354023_uc.bin, 120354023_denied permit.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #13915

Local files are served from data/formstack-docs/13915/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 181a5e86441883b4). Submitted 06/27/22 12:04 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_denied permit.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_denied permit.pdf. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2022-06-27T12:04:35-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_denied permit.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_denied permit.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Eric OR Alison Blau,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602