Randall Mayes #13894

FORMSTACKDocs uploadedOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 4, 2022

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

No denial letter on file.

120354023_NC Steel Property.docx

What we decided

HISTORY · never an input to decide()

Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #13894

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Your cancellation form
Aug 4, 2022, 4:51 PM · randallmayes1976@yahoo.com · 5 messages
Inbound
I submitted this earlier today. Thank you. On Thursday, August 4, 2022 at 04:28:02 PM EDT, Cancellations Department <cancellations@bigbuildingsdirect.com>
1. StaffAug 3, 2022, 1:31 PM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundAug 3, 2022, 2:53 PM · randallmayes1976@yahoo.com
  Can you tell me where I can find the Building Order Number? Or can you provide this to me please? Thank you. On Wednesda
3. InboundAug 3, 2022, 3:55 PM · randallmayes1976@yahoo.com
  It will not let me submit form without this order number, and none of the documents I have provide it. On Wednesday, Aug
Cancellation Form
Aug 4, 2022, 1:39 PM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 08/04/22 1:39 PM Cancelation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffAug 4, 2022, 1:39 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 08/04/22 1:39 PM Cancelation Policy: The Cancellation Policy is
2. StaffAug 4, 2022, 1:39 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 08/04/22 1:39 PM Cancelation Policy: The Cancellation Policy is
Re: Steel Structure Black Mountain
Aug 2, 2022, 10:07 AM · randallmayes1976@yahoo.com · 5 messages
Inbound
Can someone here please let us know how we can recover this deposit? The original request was sent two weeks ago and we have yet to hear from anyone regarding t
1. InboundJul 25, 2022, 3:46 PM · softball_mom00@yahoo.com
  To Whom it May Concern: As stated below we are requesting a refund of our deposit and a cancellation of our order. Unfor
2. InboundAug 1, 2022, 12:15 PM · softball_mom00@yahoo.com
  Good morning. Please see my original email below requesting a cancellation of a building and our deposit back. To date I
3. InboundAug 2, 2022, 10:07 AM · randallmayes1976@yahoo.com
  Can someone here please let us know how we can recover this deposit? The original request was sent two weeks ago and we

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 13894
Name: Randall Mayes
Phone: (727) 417-3733
Email: Randallmayes1976@yahoo.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 08/04/22 1:39 PM · form Aug 04, 2022 01:35 PM
Doc names: uc, 120354023_uc.bin, 120354023_NC Steel Property.docx
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1AarJFTmYJKGUmvrkmkFtaC7q9ZuR03ne&export=download&display=/120354023_NCSteelProperty.docx_120354023_NCSteelProperty.docxTEST MODE

Attachments

0 local · 1 Drive link-only · order #13894

Local files are served from data/formstack-docs/13894/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 18269f10f5ae24c5). Submitted 08/04/22 1:39 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_NC Steel Property.docx. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_NC Steel Property.docx. A filename is not a denial.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2022-08-04T13:39:36-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, 120354023_NC Steel Property.docx)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120354023_NC Steel Property.docx
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Randall Mayes,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602