Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

James Kretschmer #13519

FORMSTACKDocs uploadedOver 72hForm receivedNo reply · old

Sales date

Mar 31, 2022

From the order record

Cancel date

Oct 18, 2022

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_Hannah .pngOpen image — 120354023_Hannah .png

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Used sales date because signed date is missing. Signing was 202 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

American Steel

cancelled

Order total

$59,386.00

Deposit

$9,501.76

Signed order form

Open files

Gmail related to #13519

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Refund Building # 13519

    Nov 4, 2022, 8:00 PM · tskretscmer@aol.com · 3 messages

    Inbound

    Thank you! Sent from my iPhone On Nov 4, 2022, at 12:01 PM, Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Good afternoon, Your cancella

    1. InboundNov 1, 2022, 6:00 PM · tskretscmer@aol.com

      One more time Sent from my iPhone > On Nov 1, 2022, at 2:59 PM, THERESA KRETSCHMER <tskretscmer@aol.com> wrote: > > I co

    2. StaffNov 4, 2022, 3:01 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, Your cancellation was completed today. You should receive the refund of deposit within the next 5-10 bus

    3. InboundNov 4, 2022, 8:00 PM · tskretscmer@aol.com

      Thank you! Sent from my iPhone On Nov 4, 2022, at 12:01 PM, Cancellations Department <cancellations@bigbuildingsdirect.c

  • Re: Refund Building # 13529

    Nov 1, 2022, 5:59 PM · tskretscmer@aol.com

    Inbound

    I corrected the Building #. Sent from my iPhone > On Nov 1, 2022, at 2:57 PM, THERESA KRETSCHMER <tskretscmer@aol.com> wrote: > > Hello, > &g

  • Refund Building # 23529

    Nov 1, 2022, 5:57 PM · tskretscmer@aol.com

    Inbound

    Hello, Please provide an update on processing our refund. Thank you, James and Theresa Kretschmer Sent from my iPhone

  • Cancellation Form

    Oct 18, 2022, 2:40 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 13519 · James Kretschmer

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
13519
Name
James Kretschmer
Phone
(775) 772-8254
Email
tskretscmer@aol.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
10/18/22 2:40 PM · form Oct 18, 2022 11:32 AM
Doc names
120354023_Hannah .png, uc, 120354023_uc.bin
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #13519

Local files are served from data/formstack-docs/13519/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 183ebec6e8befe5f). Submitted 10/18/22 2:40 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: 120354023_Hannah .png, uc, 120354023_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 120354023_Hannah .png, uc, 120354023_uc.bin. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2022-10-18T14:40:00-04:00
Hours since signing
n/a
Days since signing
201.6
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (120354023_Hannah .png, uc, 120354023_uc.bin)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • 120354023_Hannah .png

    No local file — use the Attachments Drive link (TEST MODE)

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello James Kretschmer,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602