Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Benjamin Lewis #12884

FORMSTACKDocs uploadedOver 72hForm receivedNo reply · old

Sales date

Jan 25, 2022

From the order record

Cancel date

Mar 22, 2022

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_Screenshot_20220322-140546_Email.jpgOpen image — 120354023_Screenshot_20220322-140546_Email.jpg

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

Eagle

CANCELLED · Ryan Faetz

Order total

$15,251.75

Deposit

$2,897.83

Signed order form

Open files

Sales rep Ryan Faetz

Gmail related to #12884

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation Form

    Mar 22, 2022, 2:13 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 03/22/22 2:13 PM Cancelation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffMar 22, 2022, 12:08 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/22/22 12:08 PM Cancelation Policy: The Cancellation Policy i

    2. StaffMar 22, 2022, 12:08 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/22/22 12:08 PM Cancelation Policy: The Cancellation Policy i

    3. StaffMar 22, 2022, 2:13 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/22/22 2:12 PM Cancelation Policy: The Cancellation Policy is

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
12884
Name
Benjamin Lewis
Phone
(919) 690-5982
Email
blpm1@outlook.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
03/22/22 2:13 PM · form Mar 22, 2022 02:01 PM
Doc names
120354023_Screenshot_20220322-140546_Email.jpg, uc, 120354023_uc.bin
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #12884

Local files are served from data/formstack-docs/12884/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 17fb2633ed66f554). Submitted 03/22/22 2:13 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: 120354023_Screenshot_20220322-140546_Email.jpg, uc, 120354023_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 120354023_Screenshot_20220322-140546_Email.jpg, uc, 120354023_uc.bin. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2022-03-22T14:13:00-04:00
Hours since signing
n/a
Days since signing
56.6
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (120354023_Screenshot_20220322-140546_Email.jpg, uc, 120354023_uc.bin)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • 120354023_Screenshot_20220322-140546_Email.jpg

    No local file — use the Attachments Drive link (TEST MODE)

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Benjamin Lewis,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602