Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Gary Asmus #12771

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 1, 2023

Formstack submitted (America/New_York)

Reason for cancel

Other

Bank denial for loan

Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes
120399912_C4510526-E19A-4E21-811B-4EE08194B001.jpegOpen image — 120399912_C4510526-E19A-4E21-811B-4EE08194B001.jpeg

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to advo2u@yahoo.com: Gary, We have refunded your card ending in 8683 $4297.50. Attached is a copy of the refund receipt. You should see it reflected in your account within the next 5-7 business days. If you have any

2023-03-07T19:43:10Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: advo2u@yahoo.com

Subject: Re: Cancellation of contract

Gary, We have refunded your card ending in 8683 $4297.50. Attached is a copy of the refund receipt. You should see it reflected in your account within the next 5-7 business days. If you have any

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #12771

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation of contract

    Mar 7, 2023, 1:11 PM · advo2u@yahoo.com · 5 messages

    Inbound

    I am willing to settle for $4297.50 for cancellation of building 12771 to my account ending in 8683. Gary Asmus Gary Asmus > On Feb 28, 2023, at 12:34 PM, Ga

    1. InboundFeb 28, 2023, 2:34 PM · advo2u@yahoo.com

      I am requesting a cancellation form for #12771 Thank you Gary Asmus

    2. StaffMar 1, 2023, 1:12 PM · cancellations@bigbuildingsdirect.com

      Hello Gary, Please click the link for your cancellation forms. If you have any questions please let us know. CLICK HERE

    3. StaffMar 1, 2023, 2:29 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Gary, We have received your cancellation forms. Although the denial does not fall under our standard canc

  • Cancellation Form

    Mar 1, 2023, 6:47 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 03/01/23 6:47 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffMar 1, 2023, 1:56 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/01/23 1:56 PM Cancellation Policy: The Cancellation Policy i

    2. StaffMar 1, 2023, 1:56 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/01/23 1:56 PM Cancellation Policy: The Cancellation Policy i

    3. StaffMar 1, 2023, 6:47 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/01/23 6:47 PM Cancellation Policy: The Cancellation Policy i

  • Re: Your cancellation form

    Apr 15, 2022, 3:48 PM · advo2u@yahoo.com · 5 messages

    Inbound

    Have you received the form for return of my deposit? Gary Asmus On Apr 14, 2022, at 10:32 AM, Gary Asmus <advo2u@yahoo.com> wrote:  Gary Asmus 12771 Requ

    1. StaffApr 8, 2022, 4:19 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundApr 8, 2022, 7:26 PM · advo2u@yahoo.com

      can't forward my deposit for further consideration, need refund Gary Asmus On Apr 8, 2022, at 1:19 PM, Cancellations

    3. StaffApr 13, 2022, 11:58 AM · cancellations@bigbuildingsdirect.com

      Gary, Please complete your cancellation form and it will be reviewed in a timely manner. We can not begin to process any

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
12771
Name
Gary Asmus
Phone
(480) 268-0380
Email
advo2u@yahoo.com
Reason (dropdown)
Other
Reason (free text)
Bank denial for loan
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
03/01/23 1:56 PM · form Mar 01, 2023 11:48 AM
Doc names
uc, 120399912_uc.bin, 120399912_C4510526-E19A-4E21-811B-4EE08194B001.jpeg
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #12771

Local files are served from data/formstack-docs/12771/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 1869e88c47f6b777). Submitted 03/01/23 1:56 PM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: uc, 120399912_uc.bin, 120399912_C4510526-E19A-4E21-811B-4EE08194B001.jpeg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, 120399912_C4510526-E19A-4E21-811B-4EE08194B001.jpeg. A filename is not a denial. Bank denial for loan

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2023-03-01T13:56:43-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
Yes (uc, 120399912_uc.bin, 120399912_C4510526-E19A-4E21-811B-4EE08194B001.jpeg)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_C4510526-E19A-4E21-811B-4EE08194B001.jpeg

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Gary Asmus,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602