Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

William Brown #121838

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jul 18, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

Permit denied

Request: Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to wlbrown67@live.com: Good afternoon, We have reviewed your cancellation request and can process your request, to store the credit on file we will need the following information from you. Full Name: Email Address: Phone

2025-08-14T21:08:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: wlbrown67@live.com

Subject: Re: Your cancellation form

Good afternoon, We have reviewed your cancellation request and can process your request, to store the credit on file we will need the following information from you. Full Name: Email Address: Phone

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #121838

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Aug 14, 2025, 5:08 PM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    Good afternoon, We have reviewed your cancellation request and can process your request, to store the credit on file we will need the following information from

    1. StaffJul 16, 2025, 5:56 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. StaffAug 14, 2025, 5:08 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have reviewed your cancellation request and can process your request, to store the credit on file we

  • Cancellation Form

    Jul 18, 2025, 11:25 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order B-24-121838.000 · William Brown

  • Cancellation Form

    Jul 18, 2025, 11:25 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 121838 · William Brown

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
121838
Name
William Brown
Phone
(514) 240-2285
Email
Wlbrown67@live.com
Reason (dropdown)
Other
Reason (free text)
Permit denied
Request (refund vs credit)
Request: Credit On File
Credit checkbox
I understand
Submitted time
07/18/25 11:25 AM · form Jul 18, 2025 11:21 AM
Doc names
120399912_garage_denied.docx
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #121838

Local files are served from data/formstack-docs/121838/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 1981e2418650d581). Submitted 07/18/25 11:25 AM ET. Request: Request: Credit On File. Credit checkbox: I understand. Docs mentioned: 120399912_garage_denied.docx. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 120399912_garage_denied.docx. A filename is not a denial. Permit denied

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-07-18T11:25:00-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
Yes
Permit file uploaded
Yes (120399912_garage_denied.docx)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • 120399912_garage_denied.docx

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello William Brown,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602