Tom Lucas #118248

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jul 28, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

Builder required $7000 for plans not quoted in initial sales proposal. We were quoted $1500 for plans. Building was never ordered. I do not want a credit on file, however, in order to fill out this form that is my only option below. I want the deposit returned back to my credit card. Thank you

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent mail to tommy@blakerbrewing.com: Hello Tom, 'Credit on file' means the deposit amount converts to a credit that can be used toward the deposit of a future building purchase. It does not mean a refund to yo

2026-07-16T21:16:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: tommy@blakerbrewing.com

Subject: Re: Your cancellation form

Hello Tom, 'Credit on file' means the deposit amount converts to a credit that can be used toward the deposit of a future building purchase. It does not mean a refund to your credit card. -- On

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #118248

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Cancellation Refund
Aug 14, 2026, 2:03 PM · tommy@blakerbrewing.com
Inbound
It's been weeks we still haven't received our refund on our credit card. When can we expect this?? Sent from my iPhone
Cancellation Form
Jul 28, 2026, 10:21 AM · noreply@formstack.com
Jacob / staff sent
Formstack Cancellation Form · order 118248 · Tom Lucas
Re: Your cancellation form
Jul 22, 2026, 2:55 PM · tommy@blakerbrewing.com · 5 messages
Inbound
Hello, I am seeking resolution to this deposit situation. Please confirm that you have refunded the credit card on file in full. Thank you, Tom Lucas On Thu, Ju
1. StaffJul 15, 2026, 10:32 AM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundJul 16, 2026, 2:27 PM · tommy@blakerbrewing.com
  Hello, Got the link. Will fill this out. However, what is the terms "credit on file" refer to? Does that mean you will b
3. StaffJul 16, 2026, 5:16 PM · cancellations@bigbuildingsdirect.com
  Hello Tom, 'Credit on file' means the deposit amount converts to a credit that can be used toward the deposit of a futur

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 118248
Name: Tom Lucas
Phone: 2092776499
Email: tommy@blakerbrewing.com
Reason (dropdown): Other
Reason (free text): Builder required $7000 for plans not quoted in initial sales proposal. We were quoted $1500 for plans. Building was never ordered. I do not want a credit on file, however, in order to fill out this form that is my only option below. I want the deposit returned back to my credit card. Thank you
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 07/28/26 10:21 AM · form Jul 16, 2026 11:15 AM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #118248

Local files are served from data/formstack-docs/118248/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19fa91a0aa0423b3). Submitted 07/28/26 10:21 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Builder required $7000 for plans not quoted in initial sales proposal. We were quoted $1500 for plans. Building was never ordered. I do not want a credit on file, however, in order to fill out this form that is my only option below. I want the deposit returned back to my credit card. Thank you

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2026-07-28T10:21:19-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Tom Lucas,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602