Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Chad Cowan #110183

FORMSTACKReviewedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jun 15, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120354023_daa19d41-d158-4e1d-8040-b0075438fff4__osceola_county_denial_for_setback.pdf

What we decided

HISTORY · never an input to decide()

Need documents· setbacks_maybe_fixable

Sent need-docs letter. Sent mail to chad.cowan@ductdetectives.com: Good afternoon Chad, We reviewed your cancellation request and see that your zoning was denied due to setbacks. To approve the cancellation and refund we need to receive documentation showing that the setbacks cannot be

2026-08-14T21:42:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: chad.cowan@ductdetectives.com

Subject: Re: Follow up on Cancellation of order # 26479

Good afternoon Chad, We reviewed your cancellation request and see that your zoning was denied due to setbacks. To approve the cancellation and refund we need to receive documentation showing that the setbacks cannot be met. If you can please provide us with a survey that shows there is no where on the property that the building can be installed to meet setback requirements we can submit that to our management team.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (need_docs) but different policy reason. Jacob sent: setbacks_maybe_fixable. Policy proposal: need_open_uploaded_denial.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #110183

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Follow up on Cancellation of order # 26479

    Aug 3, 2026, 4:49 PM · chad.cowan@ductdetectives.com · 4 messages

    Inbound

    Good afternoon, we have 200-year-old trees just to the east of where we wanted to put the building.. those trees cannot be removed. We are on a flag lot we assu

    1. InboundJul 30, 2026, 2:43 PM · chad.cowan@ductdetectives.com

      Good afternoon. I'm following up on the cancelation of the above order due to permitting issues. When will we hear back

    2. StaffAug 3, 2026, 4:41 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Chad, We reviewed your cancellation request and see that your zoning was denied due to setbacks. To appro

    3. InboundAug 3, 2026, 4:49 PM · chad.cowan@ductdetectives.com

      Good afternoon, we have 200-year-old trees just to the east of where we wanted to put the building.. those trees cannot

  • Your cancellation form

    Jun 15, 2026, 12:59 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Cancellation Form

    Jun 15, 2026, 1:31 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 110183 · Chad Cowan

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
110183
Name
Chad Cowan
Phone
4072436601
Email
chad.cowan@ductdetectives.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
06/15/26 1:31 PM · form Jun 15, 2026 01:23 PM
Doc names
uc, 120354023_uc.bin, osceola_county_denial_for_setback.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #110183

Local files are served from data/formstack-docs/110183/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19ecc56cc89072a1). Submitted 06/15/26 1:31 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, osceola_county_denial_for_setback.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, osceola_county_denial_for_setback.pdf. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-06-15T13:31:36-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, osceola_county_denial_for_setback.pdf)
File opened in lab
Yes
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • osceola_county_denial_for_setback.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, not official

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Chad Cowan,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602