Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Dustin Nielsen #10728

FORMSTACKDocs uploadedOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Feb 21, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120354023_screenshot_2024-04-19_at_4.13.24pm.pdf

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #10728

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Jun 17, 2025, 11:18 AM · superman299@yahoo.com · 5 messages

    Inbound

    So if I get a 3000 dollar shed I'll only owe the difference? Sent from my iPhone On Jun 17, 2025, at 10:47 AM, Cancellations Department <cancellations@bi

    1. StaffJun 16, 2025, 5:34 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundJun 16, 2025, 7:35 PM · superman299@yahoo.com

      I just wanted to get something for what I paid for. I put several thousand of dollars down and I can't afford the on

    3. InboundJun 16, 2025, 7:45 PM · superman299@yahoo.com

      I just need a small shed that doesn't need a permit Sent from my iPhone On Jun 16, 2025, at 7:35 PM, superman299@yah

  • Re: Your cancellation form

    Apr 25, 2025, 11:49 AM · superman299@yahoo.com · 4 messages

    Inbound

    Awesome. Thank you Sent from my iPhone On Apr 25, 2025, at 11:47 AM, Cancellations Department <cancellations@bigbuildingsdirect.com> wrote:  We will stop

    1. StaffFeb 20, 2025, 2:27 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundApr 25, 2025, 10:45 AM · superman299@yahoo.com

      Found out I don't need a permit after all that so I can build without a permit. Sent from my iPhone On Feb 20, 2025,

    3. StaffApr 25, 2025, 11:47 AM · cancellations@bigbuildingsdirect.com

      We will stop the cancellation and you can continue the project with our building success team! On Fri, Apr 25, 2025 at 1

  • Cancellation Form

    Feb 21, 2025, 4:51 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 10728 · Dustin Nielsen

  • Re: Your cancellation form

    Sep 16, 2024, 4:55 PM · superman299@yahoo.com · 5 messages

    Inbound

    Ok. I don't need to cancel then. Might just take a little longer Sent from my iPhone On Sep 16, 2024, at 3:52 PM, Cancellations Department <cancellations

    1. StaffSep 5, 2024, 10:59 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundSep 12, 2024, 6:08 AM · superman299@yahoo.com

      How long do I have to keep the same prove on the building? I just need more time to complete my pad for the building. Se

    3. InboundSep 16, 2024, 4:17 AM · superman299@yahoo.com

      You haven't responded to my email yet Sent from my iPhone On Sep 12, 2024, at 6:08 AM, superman299@yahoo.com wrote:

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
10728
Name
Dustin Nielsen
Phone
(803) 528-5514
Email
superman299@yahoo.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
02/21/25 4:51 AM · form Feb 21, 2025 04:48 AM
Doc names
uc, 120354023_uc.bin, 120354023_screenshot_2024-04-19_at_4.13.24pm.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #10728

Local files are served from data/formstack-docs/10728/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19526462085ccbc4). Submitted 02/21/25 4:51 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_screenshot_2024-04-19_at_4.13.24pm.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_screenshot_2024-04-19_at_4.13.24pm.pdf. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-02-21T04:51:16-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_screenshot_2024-04-19_at_4.13.24pm.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_screenshot_2024-04-19_at_4.13.24pm.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Dustin Nielsen,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602