Brian Letterman #100398

FORMSTACKDocs uploadedOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Apr 21, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open image — 120354023_screenshot_20260421_172013_messages.jpg

What we decided

HISTORY · never an input to decide()

No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #100398

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Your cancellation form
May 12, 2026, 11:25 AM · brianamylett@comcast.net · 5 messages
Inbound
Good morning, I've asked nicely three times for you to give me back my down payment and so far I've heard nothing back. I made it clear that I needed a
1. InboundMay 2, 2026, 12:44 AM · brianamylett@comcast.net
  I submitted your form but haven't heard back about my refund. Your buildings are not livable and as such we cannot u
2. StaffMay 5, 2026, 3:46 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Brian, Per our cancellation policy, habitable structures do not qualify for refunds as they are not rated
3. InboundMay 5, 2026, 6:37 PM · brianamylett@comcast.net
  The person that sold it to me told me that you could use it as a living structure and that it just used a different type
Cancellation Form
Apr 21, 2026, 8:22 PM · noreply@formstack.com
Jacob / staff sent
Formstack Cancellation Form · order 100398 · Brian Letterman
RE: Your cancellation form
Mar 20, 2026, 6:18 PM · brianamylett@comcast.net · 3 messages
Inbound
Why are you canceling our building? Sent from my Galaxy -------- Original message -------- From: Cancellations Department <cancellations@bigbuildingsdirect.c
1. StaffMar 20, 2026, 5:54 PM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundMar 20, 2026, 6:18 PM · brianamylett@comcast.net
  Why are you canceling our building? Sent from my Galaxy -------- Original message -------- From: Cancellations Departmen
3. StaffMar 25, 2026, 1:10 PM · cancellations@bigbuildingsdirect.com
  Hello, We are not canceling your building. We sent you the cancellation form so you can submit your request if you wish

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 100398
Name: Brian Letterman
Phone: (360) 852-5978
Email: BrianAmyLett@Comcast.net
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 04/21/26 8:22 PM · form Apr 21, 2026 05:11 PM
Doc names: 120354023_screenshot_20260421_172013_messages.jpg
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #100398

Local files are served from data/formstack-docs/100398/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19db2911aa8e753f). Submitted 04/21/26 8:22 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: 120354023_screenshot_20260421_172013_messages.jpg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 120354023_screenshot_20260421_172013_messages.jpg. A filename is not a denial.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2026-04-21T20:22:00-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (120354023_screenshot_20260421_172013_messages.jpg)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

120354023_screenshot_20260421_172013_messages.jpg
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Brian Letterman,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602