Andrew Thompson #033-22-0239
FORMSTACKDocs uploadedOver 72hForm receivedNo reply · oldSales date
Aug 25, 2022
From the order record
Cancel date
May 18, 2023
Formstack submitted (America/New_York)
Reason for cancel
Other
Permit was denied. There was a misunderstanding with permit, concrete permit was approved so I was under the impression I was good to go. We waited to have slab poured until temperature was warmer for frost purposes to pour. When it came time to pour I let city know I was starting soon and they told me I was not able to put building up.
Request: Credit On File
Permit proof
No denial letter on file.
What we decided
HISTORY · never an input to decide()Staff replied but not a decision letter
What the app recommends
Policy engine decide()Credit on file
88% highAfter 90 days of signing, permit-denial refunds are closed; offer credit
Used sales date because signed date is missing. Signing was 266 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).
From order-form rules + opened permit file. Independent of Jacob's sent mail.
Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.
Manufacturer
American Steel
cancelled
Order total
$21,482.00
Deposit
$3,437.12
Signed order form
Open filesGmail related to #033-22-0239
READ ONLY · never sent from this labcancellations@ threads matched by order number, then customer email. One cancellation case per order.
- Jacob / staff sent
Cancellation Form
May 18, 2023, 11:10 AM · noreply@formstack.com
Formstack Cancellation Form · order 033-22-0239 · Andrew Thompson
Formstack form
Original payloadEvery field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.
- Building order number
- 033-22-0239
- Name
- Andrew Thompson
- Phone
- (515) 291-4371
- ast304@gmail.com
- Reason (dropdown)
- Other
- Reason (free text)
- Permit was denied. There was a misunderstanding with permit, concrete permit was approved so I was under the impression I was good to go. We waited to have slab poured until temperature was warmer for frost purposes to pour. When it came time to pour I let city know I was starting soon and they told me I was not able to put building up.
- Request (refund vs credit)
- Credit On File
- Credit checkbox
- I understand
- Submitted time
- 05/18/23 11:10 AM · form May 18, 2023 09:08 AM
- Doc names
- uc, 120399912_uc.bin
- Local files
- None on disk
Attachments
0 local · 1 Drive link-only · order #033-22-0239Local files are served from data/formstack-docs/033-22-0239/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.
Drive links (no local file)
- ucTEST MODE · link-only
Facts
Imported from Formstack Cancellation Form (thread fsapi-1103096230). Submitted 05/18/23 11:10 AM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: uc, 120399912_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.
Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin. A filename is not a denial. Permit was denied. There was a misunderstanding with permit, concrete permit was approved so I was under the impression I was good to go. We waited to have slab poured until temperature was warmer for frost purposes to pour. When it came time to pour I let city know I was starting soon and they told me I was not able to put building up.
- Signed contract
- Yes
- Signed at
- Unknown (need dates)
- Cancel requested
- 2023-05-18T11:10:39-04:00
- Hours since signing
- n/a
- Days since signing
- 266.5
- Habitable
- No
- Wants refund
- No
- Permit denial alleged
- Yes
- Permit file uploaded
- Yes (uc, 120399912_uc.bin)
- File opened in lab
- No
- Government-signed denial
- No
- Unfixable
- No
- Engineered plans required
- No
- Engineered plans purchased
- No
- Variance required
- No
- Setbacks can be met
- Unknown
- Punch list
- No
- Vendor fail
- No
- Process error
- No
- Legal / BBB / AG / chargeback
- No
- Missing reason
- No
- Credit offered / completed
- no / no
- Refused credit checkbox
- No
Permit doc review
TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.
Filenames
uc
No local file — use the Attachments Drive link (TEST MODE)
120399912_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
Status: Not opened
Reviewer: Brandyn Wnukowski
Manager check
One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.
Override (with note)
Draft customer email
NOT SENTSubject: Cancellation request — credit on file
Hello Andrew Thompson, We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing. If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years. Please tell us how you would like to proceed. Big Buildings Direct Cancellation Department Email Only: cancellations@bigbuildingsdirect.com 1515 N Marion St Tampa, FL 33602