Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Joshua Kaizer #002357

FORMSTACKReviewedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Oct 16, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120354023_arc_disapproval.pdf

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to robert.l.kaizer@gmail.com: Good afternoon Josh, With the cancellation being outside of our policy we do not offer a partial refund. If you wish to proceed with the cancellation the deposit would be converted to a credit on file

2025-12-19T21:43:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: robert.l.kaizer@gmail.com

Subject: Re: Your cancellation form

Good afternoon Josh, With the cancellation being outside of our policy we do not offer a partial refund. If you wish to proceed with the cancellation the deposit would be converted to a credit on file

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #002357

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Jan 7, 2026, 8:20 PM · robert.l.kaizer@gmail.com · 5 messages

    Inbound

    The refund policy you are talking about is not what we agreed to in the initial contract. Here is the line I signed: Upon receipt of proof of cancellation, due

    1. StaffDec 8, 2025, 10:00 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundDec 17, 2025, 6:33 PM · robert.l.kaizer@gmail.com

      I'm a bit confused. On October 21 at 5:49 PM, you emailed me stating that the cancellation was not within the 90-day

    3. StaffDec 19, 2025, 4:43 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Josh, With the cancellation being outside of our policy we do not offer a partial refund. If you wish to

  • Holiday Closure Re: cancellation form

    Nov 28, 2025, 10:40 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, Thank you for reaching out to the cancellation department. Our department is close for our Holiday closure and will reopen Monday Dec. 8th, 2025. Have a

  • Re: cancellation form

    Nov 28, 2025, 10:40 AM · robert.l.kaizer@gmail.com · 3 messages

    Inbound

    Hellow, Thanks for the update. I want to be clear that I understand and respect that your company put some time into my order. I also understand that I am respo

    1. InboundOct 16, 2025, 8:37 AM · robert.l.kaizer@gmail.com

      FYI - I just filled out a cancellation form, and the first thing it asked me was for an order number. However, I never g

    2. StaffOct 21, 2025, 5:49 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Josh, We have reviewed your cancellation request. This request is outside of our 90 day cancellation poli

    3. InboundNov 28, 2025, 10:40 AM · robert.l.kaizer@gmail.com

      Hellow, Thanks for the update. I want to be clear that I understand and respect that your company put some time into my

  • Cancellation Form

    Oct 16, 2025, 8:17 AM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 10/16/25 8:17 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffOct 15, 2025, 9:06 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/15/25 9:06 PM Cancellation Policy: The Cancellation Policy i

    2. StaffOct 15, 2025, 9:06 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/15/25 9:06 PM Cancellation Policy: The Cancellation Policy i

    3. StaffOct 16, 2025, 8:17 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/16/25 8:17 AM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Oct 14, 2025, 5:52 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
002357
Name
joshua kaizer
Phone
(814) 222-4257
Email
Robert.L.Kaizer@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
10/16/25 8:17 AM · form Oct 16, 2025 08:09 AM
Doc names
120354023_arc_disapproval.pdf
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #002357

Local files are served from data/formstack-docs/002357/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 199ea8e3bc901367). Submitted 10/16/25 8:17 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: 120354023_arc_disapproval.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 120354023_arc_disapproval.pdf. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-10-16T08:17:00-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (120354023_arc_disapproval.pdf)
File opened in lab
Yes
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • 120354023_arc_disapproval.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, not official

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Joshua Kaizer,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602