Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review
Form not returned

Form sent, never submitted. Not scored vs Jacob.

Intake form was sent; they never submitted Formstack. Not a match, mismatch, or unsure example. Not a permit-form refund/credit case.

Vanhornbosco #FNR-vanhornbosco-aol-com

NO FORMOver 72hForm sent

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Sep 21, 2023

Formstack submitted (America/New_York)

Reason for cancel

Form sent, never submitted

Permit proof

No denial letter on file.

Form sent, never submitted. Not scored vs Jacob.

We mailed the Formstack cancellation form. They did not fill it out. This is not a MATCH / MISMATCH / UNSURE training example, and it is not an unreplied-on-a-form case. Do not invent a refund or credit as if they submitted a permit form.

Form not returned

Form sent, never submitted. Not scored vs Jacob.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #FNR-vanhornbosco-aol-com

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Refund

    Oct 18, 2023, 4:32 PM · vanhornbosco@aol.com · 2 messages

    Inbound

    I sent in the form two weeks ago with the documents showing you not holding a permit here in ElPaso. I received a text stated that you received this info. Sent from my iPhone

  • Re: Your cancellation form

    Oct 18, 2023, 4:23 PM · vanhornbosco@aol.com · 3 messages

    Inbound

    Sent from my iPhone On Oct 18, 2023, at 2:13 PM, Cancellations Department <cancellations@bigbuildingsdirect.com> wrote:  Good afternoon, The Success Team let us know that you reached out

  • Your cancellation form

    Sep 21, 2023, 5:06 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure

Facts

Sent “Your cancellation form” (kind=intake) to vanhornbosco@aol.com on 2023-09-21T21:06:43Z. Subject: Your cancellation form. Thread 18ab990f0ece6098. Customer never submitted Formstack. Not scored vs Jacob — not a MATCH / MISMATCH / UNSURE training example. Do not invent a refund or credit as if they filled a permit form. TEST MODE, this lab never sends.

Permit notes: No Formstack submission — no permit file to open.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2023-09-21T21:06:43Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

No customer-facing template for this proposal.