Form sent, never submitted. Not scored vs Jacob.
Intake form was sent; they never submitted Formstack. Not a match, mismatch, or unsure example. Not a permit-form refund/credit case.
Cesar Hernandez #26963
NO FORMOver 72hForm sentSales date
May 29, 2026
From the order record
Cancel date
Jul 21, 2026
Formstack submitted (America/New_York)
Reason for cancel
Form sent, never submitted
Permit proof
No denial letter on file.
Form sent, never submitted. Not scored vs Jacob.
We mailed the Formstack cancellation form. They did not fill it out. This is not a MATCH / MISMATCH / UNSURE training example, and it is not an unreplied-on-a-form case. Do not invent a refund or credit as if they submitted a permit form.
Form sent, never submitted. Not scored vs Jacob.
Manufacturer
American Steel
ready_for_manufacturer
Order total
$30,030.66
Deposit
$6,006.13
Signed order form
Open filesGmail related to #26963
READ ONLY · never sent from this labcancellations@ threads matched by order number, then customer email. One cancellation case per order.
- Inbound
Concerns Regarding My Permit department Process and Customer Support from American Steel
Jul 21, 2026, 4:59 PM · monterdur@gmail.com
Just to clarify what my wife and I have been experiencing with the American Steel Permit Department customer support, I wanted to outline the issues we've encountered. On July 8, I received the
- Inbound
Re: Your cancellation form
Jul 21, 2026, 12:48 PM · monterdur@gmail.com · 3 messages
Hi Cancellation Department, I would like to put the cancellation on a brief hold maybe a few days or so. I reached out to a local contractor with the hopes that he would be able to help us get this
Facts
Sent “Your cancellation form” (kind=intake) to monterdur@gmail.com on 2026-07-21T15:15:21Z. Subject: Your cancellation form. Thread 19f853edc5b1347b. Customer never submitted Formstack. Not scored vs Jacob — not a MATCH / MISMATCH / UNSURE training example. Do not invent a refund or credit as if they filled a permit form. Order-app status: ready_for_manufacturer. TEST MODE, this lab never sends.
Permit notes: No Formstack submission — no permit file to open.
- Signed contract
- Yes
- Signed at
- 2026-05-30
- Cancel requested
- 2026-07-21T15:15:21Z
- Hours since signing
- 1263.3
- Days since signing
- 52.5
- Habitable
- No
- Wants refund
- No
- Permit denial alleged
- No
- Permit file uploaded
- No
- File opened in lab
- No
- Government-signed denial
- No
- Unfixable
- No
- Engineered plans required
- No
- Engineered plans purchased
- No
- Variance required
- No
- Setbacks can be met
- Unknown
- Punch list
- No
- Vendor fail
- No
- Process error
- No
- Legal / BBB / AG / chargeback
- No
- Missing reason
- No
- Credit offered / completed
- no / no
- Refused credit checkbox
- No
Manager check
One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.
Override (with note)
Draft customer email
NOT SENTNo customer-facing template for this proposal.