Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review
Form not returned

Form sent, never submitted. Not scored vs Jacob.

Intake form was sent; they never submitted Formstack. Not a match, mismatch, or unsure example. Not a permit-form refund/credit case.

Steve Capriola #24231

NO FORMOver 72hForm sent

Sales date

Jul 27, 2025

From the order record

Cancel date

Sep 4, 2025

Formstack submitted (America/New_York)

Reason for cancel

Form sent, never submitted

Permit proof

No denial letter on file.

Form sent, never submitted. Not scored vs Jacob.

We mailed the Formstack cancellation form. They did not fill it out. This is not a MATCH / MISMATCH / UNSURE training example, and it is not an unreplied-on-a-form case. Do not invent a refund or credit as if they submitted a permit form.

Form not returned

Form sent, never submitted. Not scored vs Jacob.

Manufacturer

SBS

ready_for_manufacturer

Order total

$8,330.25

Deposit

$1,416.14

Signed order form

Open files

Gmail related to #24231

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Sep 9, 2025, 6:16 PM · stevecapriola@gmail.com · 5 messages

    Inbound

    On September 4th I emailed you and explained that I tried to fill out the form. The only option on the request portion is credit on file. I would like a refund of my deposit. On Tue, Sep 9, 2025 at 5:

Facts

Sent “Your cancellation form” (kind=intake) to stevecapriola@gmail.com on 2025-09-04T21:40:00Z. Subject: Your cancellation form. Thread 1991647a3baff79c. Customer never submitted Formstack. Not scored vs Jacob — not a MATCH / MISMATCH / UNSURE training example. Do not invent a refund or credit as if they filled a permit form. Order-app status: ready_for_manufacturer. TEST MODE, this lab never sends.

Permit notes: No Formstack submission — no permit file to open.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-09-04T21:40:00Z
Hours since signing
n/a
Days since signing
39.7
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

No customer-facing template for this proposal.