Form sent, never submitted. Not scored vs Jacob.
Intake form was sent; they never submitted Formstack. Not a match, mismatch, or unsure example. Not a permit-form refund/credit case.
Ron Lund #23554
NO FORMOver 72hForm sentSales date
May 16, 2025
From the order record
Cancel date
Jun 13, 2025
Formstack submitted (America/New_York)
Reason for cancel
Form sent, never submitted
Permit proof
No denial letter on file.
Form sent, never submitted. Not scored vs Jacob.
We mailed the Formstack cancellation form. They did not fill it out. This is not a MATCH / MISMATCH / UNSURE training example, and it is not an unreplied-on-a-form case. Do not invent a refund or credit as if they submitted a permit form.
Form sent, never submitted. Not scored vs Jacob.
Manufacturer
Quality Carports
ready_for_manufacturer
Order total
$12,567.00
Deposit
$1,885.05
Signed order form
Open filesGmail related to #23554
READ ONLY · never sent from this labcancellations@ threads matched by order number, then customer email. One cancellation case per order.
- Inbound
Re: Your cancellation form **PLEASE CONFIRM RECEIPT **
Jun 17, 2025, 9:16 AM · rnalund@gmail.com
And identify yourself. Who is handling this? We expect resolution of this problem by close of business TODAY. On Mon, Jun 16, 2025, 3:02 PM Amanda L <rnalund@gmail.com> wrote: 1. We thought we
- Inbound
Re: Your cancellation form **SOMEONE NEEDS TO RESPOND TO THIS IMMEDIATELY **
Jun 16, 2025, 3:38 PM · rnalund@gmail.com
Your customer "service" is failing miserably. On Mon, Jun 16, 2025, 11:29 AM Amanda L <rnalund@gmail.com> wrote: Please confirm receipt of this email, and status of refund. I'm
- Inbound
Re: Your cancellation form
Jun 16, 2025, 1:29 PM · rnalund@gmail.com · 5 messages
Please confirm receipt of this email, and status of refund. I'm looking up info for how to file a complaint with the Better Business Bureau next. This has been a very unprofessional process. We are
Facts
Sent “Your cancellation form” (kind=intake) to rnalund@gmail.com on 2025-06-13T21:52:00Z. Subject: Your cancellation form. Thread 1976afe9df595faa. Customer never submitted Formstack. Not scored vs Jacob — not a MATCH / MISMATCH / UNSURE training example. Do not invent a refund or credit as if they filled a permit form. Order-app status: ready_for_manufacturer. TEST MODE, this lab never sends.
Permit notes: No Formstack submission — no permit file to open.
- Signed contract
- Yes
- Signed at
- Unknown (need dates)
- Cancel requested
- 2025-06-13T21:52:00Z
- Hours since signing
- n/a
- Days since signing
- 28.7
- Habitable
- No
- Wants refund
- No
- Permit denial alleged
- No
- Permit file uploaded
- No
- File opened in lab
- No
- Government-signed denial
- No
- Unfixable
- No
- Engineered plans required
- No
- Engineered plans purchased
- No
- Variance required
- No
- Setbacks can be met
- Unknown
- Punch list
- No
- Vendor fail
- No
- Process error
- No
- Legal / BBB / AG / chargeback
- No
- Missing reason
- No
- Credit offered / completed
- no / no
- Refused credit checkbox
- No
Manager check
One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.
Override (with note)
Draft customer email
NOT SENTNo customer-facing template for this proposal.