Form sent, never submitted. Not scored vs Jacob.
Intake form was sent; they never submitted Formstack. Not a match, mismatch, or unsure example. Not a permit-form refund/credit case.
Jesus Coronado-Gonzalez #18348
NO FORMOver 72hForm sentSales date
Sep 28, 2023
From the order record
Cancel date
Nov 3, 2023
Formstack submitted (America/New_York)
Reason for cancel
Form sent, never submitted
Permit proof
No denial letter on file.
Form sent, never submitted. Not scored vs Jacob.
We mailed the Formstack cancellation form. They did not fill it out. This is not a MATCH / MISMATCH / UNSURE training example, and it is not an unreplied-on-a-form case. Do not invent a refund or credit as if they submitted a permit form.
Form sent, never submitted. Not scored vs Jacob.
Manufacturer
Eagle
ready_for_manufacturer
Order total
$10,582.50
Deposit
$2,010.68
Signed order form
Open filesGmail related to #18348
READ ONLY · never sent from this labcancellations@ threads matched by order number, then customer email. One cancellation case per order.
- Inbound
Re: Your cancellation form
Sep 5, 2024, 12:00 PM · jesus.coronado1405@gmail.com · 5 messages
Why if this is an issue with your service that you provided. You didn't not fulfill the agreement. This needs to be escalated to a manager please . As this is a lingering issue with your
- Inbound
Re: Your cancellation form
Nov 3, 2023, 11:06 AM · jesus.coronado1405@gmail.com · 3 messages
I'm not sure if I want to cancel all the way just yet On Fri, Nov 3, 2023 at 8:46 AM Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Hello, We are sending over a link
Facts
Sent “Your cancellation form” (kind=intake) to jesus.coronado1405@gmail.com on 2023-11-03T14:46:03Z. Subject: Your cancellation form. Thread 18b95a5dc25e60d7. Customer never submitted Formstack. Not scored vs Jacob — not a MATCH / MISMATCH / UNSURE training example. Do not invent a refund or credit as if they filled a permit form. Order-app status: ready_for_manufacturer. TEST MODE, this lab never sends.
Permit notes: No Formstack submission — no permit file to open.
- Signed contract
- Yes
- Signed at
- Unknown (need dates)
- Cancel requested
- 2023-11-03T14:46:03Z
- Hours since signing
- n/a
- Days since signing
- 36.4
- Habitable
- No
- Wants refund
- No
- Permit denial alleged
- No
- Permit file uploaded
- No
- File opened in lab
- No
- Government-signed denial
- No
- Unfixable
- No
- Engineered plans required
- No
- Engineered plans purchased
- No
- Variance required
- No
- Setbacks can be met
- Unknown
- Punch list
- No
- Vendor fail
- No
- Process error
- No
- Legal / BBB / AG / chargeback
- No
- Missing reason
- No
- Credit offered / completed
- no / no
- Refused credit checkbox
- No
Manager check
One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.
Override (with note)
Draft customer email
NOT SENTNo customer-facing template for this proposal.