Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Timothy Kelly #unk-timothy.kelly

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 28, 2026

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· credit_completed

Sent credit-on-file letter. Sent mail to timothy.kelly@rrd.com: Good afternoon Timothy, We have completed your cancellation request. Your credit on file will be stored under your contact information. If you have any questions please let us know. -- Big Buildings

2026-08-28T21:03:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: timothy.kelly@rrd.com

Subject: Cancellation Request

Good afternoon Timothy, We have completed your cancellation request. Your credit on file will be stored under your contact information. If you have any questions please let us know. -- Big Buildings

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (credit_on_file) but different policy reason. Jacob sent: credit_completed. Policy proposal: outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-timothy.kelly

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation Request

    Aug 28, 2026, 5:03 PM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    Good afternoon Timothy, We have completed your cancellation request. Your credit on file will be stored under your contact information. If you have any question

    1. StaffAug 28, 2026, 5:03 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Timothy, We have completed your cancellation request. Your credit on file will be stored under your conta

    2. StaffAug 28, 2026, 5:03 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Timothy, We have completed your cancellation request. Your credit on file will be stored under your conta

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 1a0491f69ed7221e. Subject: Cancellation Request. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-08-28T21:03:00Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Timothy Kelly,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602