Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Tamrock92 #unk-tamrock92

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 15, 2024

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to tamrock92@gmail.com: Per our cancellation policy, the deposit is non-refundable unless denied permits by a local government official within 90 days. Unfortunately the deposit is not eligible for a refund without a permit

2024-08-15T15:25:19Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: tamrock92@gmail.com

Subject: Re: Cancellation Request

Per our cancellation policy, the deposit is non-refundable unless denied permits by a local government official within 90 days. Unfortunately the deposit is not eligible for a refund without a permit

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-tamrock92

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    Aug 16, 2024, 8:20 AM · tamrock92@gmail.com · 6 messages

    Inbound

    Attached is all I have. Let me know if it works for you Marianne On Thu, Aug 15, 2024 at 11:25 AM Cancellations Department <cancellations@bigbuildingsdirect.com

    1. StaffAug 14, 2024, 5:51 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have reviewed your request. Your request is outside of our cancellation policy, we can proceed with t

    2. InboundAug 15, 2024, 7:20 AM · tamrock92@gmail.com

      This is NOT acceptable per what my salesperson advised! PLEASE REFUND MY MONEY! Marianne On Wed, Aug 14, 2024 at 5:51 PM

    3. StaffAug 15, 2024, 11:25 AM · cancellations@bigbuildingsdirect.com

      Per our cancellation policy, the deposit is non-refundable unless denied permits by a local government official within 9

  • Re: Your cancellation form

    Aug 5, 2024, 7:57 AM · tamrock92@gmail.com · 2 messages

    Inbound

    Good morning, I have filled out the cancellation form sometime last week. Do you have an update for me on this? Marianne Tamminga On Mon, Jul 29, 2024 at 3:52 PM Cancellations Department <

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 19152342cec6b191. Subject: Re: Cancellation Request. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-08-15T15:25:19Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Tamrock92,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602