Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Suecrews #unk-suecrews

EMAILOver 72hIn progress

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jul 8, 2025

Formstack submitted (America/New_York)

Reason for cancel

Sent-mail-only cancellation (no Formstack submission)

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Need documents· need_government_signed_denial

Sent need-docs letter. Sent mail to suecrews@sbcglobal.net: Good afternoon Susan, Our building success team informed us that your building department does not issue permit denials as it is done through a third party. Do you have anything in writing from the

2025-07-08T21:57:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: suecrews@sbcglobal.net

Subject: Re: Cancellation Request

Good afternoon Susan, Our building success team informed us that your building department does not issue permit denials as it is done through a third party. Do you have anything in writing from the

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: need_docs. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #unk-suecrews

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    Aug 27, 2025, 4:08 PM · cancellations@bigbuildingsdirect.com · 6 messages

    Jacob / staff sent

    Good afternoon Susan, I apologize for the delay as this was reviewed by our management team. The cancellation and refund has been approved, you should receive t

    1. StaffJun 16, 2025, 5:52 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Susan, We have received your cancellation request. If you can please upload your permit denial to this em

    2. StaffJul 8, 2025, 5:57 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Susan, Our building success team informed us that your building department does not issue permit denials

    3. StaffJul 8, 2025, 5:57 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Susan, Our building success team informed us that your building department does not issue permit denials

  • Your cancellation form

    Apr 25, 2025, 11:50 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancellation is due to a permit denial be sure

Facts

Imported from a historical cancellations@ sent letter (no Formstack submission). Thread 1977a70e24074753. Subject: Re: Cancellation Request. Engine facts are independent of Jacob's sent mail. Permit still needs opened-file review. TEST MODE, this lab never sends.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-07-08T21:57:00Z
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Suecrews,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602